BMC have a Statement of Direction document available on
supportweb for the support of AR 7 and ITSM 7 in Virtual Environments . The opening paragraph states that BMC welcome the use of virtual environments and
intend to make reasonable efforts to support those environments. Full support
isn't offered yet, but is in the pipeline. The SOD is well worth downloading and
reading...
Matt
**
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, 27 July 2006 2:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0 Overview Console - Plug-in ErrorMichael,Just FYI, I think Remedy is still working on the VM for ITSM 7. I know it hasn't been released yet, anyway. It's possible that they're running into the same issues you reported. I have it working fine in a Windows 2003 environment, except that Admin crashes when I try to run RDP or Sync Search. Support couldn't duplicate the problem, but it happened both with the unpatched ARS 7.0 and the patch 1 version.**
Rick
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Gould
Sent: Wednesday, July 26, 2006 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0 Overview Console - Plug-in ErrorHi Mary,I've tried the ITSM 7 (all apps) installed on ARS 7 Patch 1 with the following configurations and received the same error on each:Configurations 1OS: Windows XP Pro w/ SP2Database: Oracle 10g Enterprise EditionConfiguration 2
OS: Windows XP Pro w/ SP2Database: Oracle 9i Enterprise EditionConfiguration 3 (running on VMWare Server)OS: Windows Server 2003 R2Database: Oracle 10g Enterprise EditionConfiguration 4 (running on VMWare Server)OS: Windows Server 2003 R2Database: SQL Server 2000 w/ SP4 Standard EditionI know Windows XP isn't technically an approved OS (even though everything installed fine) but unfortunately I don't have a *server* available yet to test this on. Thought I'd give Windows Server 2003 running on the free VMWare Server a try, but haven't had any better results and the database platform has made no difference.On a side note, I was told by Tech Support that VMWare isn't technically approved either but know for a fact that the Remedy Solution Consultants are/were using VMWare environments to demo the software.Has anyone gotten ITSM 7 installed and working on a VM yet? Hopefully the patch Engineering is working on will fix the problem.Regards,Michael GouldSenior Software EngineerU.S. House of Representatives
On 7/25/06, Mary C. <[EMAIL PROTECTED]> wrote:We are getting the same error. Are you in a VM environment?
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