Kathy, Does the AR System server come up or does it report anything in the arerror.log? Take a look at the arerror.log file and it may give some indication on what is going on. In your email you have not specified if you managed to sucessfully import the Group form from a def file. I'm not sure how sucessful this will be as I remember in past releases the Group form had to have a specific id in the arschema table. I think this was 10 (not sure what release you are running or if that is still the case).
If the AR Server is failing to start the arreload/arcache is not going to help as they connect through the Remedy api and requires the server to be running. In this case, your best and probably only option maybe to restore the DB from a backup and try restarting the server or re-installing the server with the DB upgrade option. If the ar server is running, then you may not be allowing arcache and arreload. Check this in your admin tool under server preferences -> advanced tab. You can also check this directly in the ar.conf/ar.cfg file and set appropriately. Also do you have specific ports you use or the default register with portmapper? If you do not use portmapper then you have to set the ARTCPPORT variable for arcache to work. If you change the entries in the ar.conf/ar.cfg file you need to run arsignal -c <server name> so the server reads the config file. Once this is done you can then run arcache utility to create entries in the group_cache table and user_cache table Group cache entry: ./arcache -Ga -e000000000000001 -i 1 -t 2 -n Administrator -s <server name> -d User cache entry: ./arcache -Ua -e99999999999999 -n tempuser -p "" -g"1;" -lw 1 -s -d Now attempt to login to the Admin tool and if succesful, check if the group form exists. If it does then login to the import tool using the tempuser account just created and import the Group.arx file to restore the default groups (available on the server install directory). Login to the user tool and create an admin user. Hope this helps. Regards, Saby --- Kathy Morris <[EMAIL PROTECTED]> wrote: > I tried arreload, arcache. Then I deleted the group > form, and tried to > import a clean version of the group form with new > data. > > The system basically hangs. > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > http://www.wwrug.org > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
