I tried to install Incident Management again, this time with McAfee anti-virus disabled. After about 30 minutes it stopped with this error:
Microsoft Visual C++ Runtime Library Runtime Error! Program: This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information. No program name was listed in the message. Once I clicked OK the installation appears to be continuing - CPU back up to 100%. >From what I have seen in ARS 7.0 and read from the Incident 7.0 manuals BMC has done a great job with this release. I look forward to working with it. I just wish BMC would do a better job with their installation programs... This installation reminds me of the first version of ARS 6.3. During the install the program would abort. When you ran it again the install deleted *everything* in the "c:\program files\ar system" folder. After trial and error and working with BMC I discovered that the install would work if you extracted all the files from the monolithic setup.exe, and then run the install. If it still won't install by Monday morning I will contact our support vendor. Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Friday, July 28, 2006 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Management install woes We do have McAfee installed. I will try it again...I just cancelled the install from yesterday. It ran for 24 hours at 100% CPU. It never got past the screen where you enter the Demo user name and password. Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Candace DeCou Sent: Thursday, July 27, 2006 5:55 PM To: arslist@ARSLIST.ORG Subject: Re: Incident Management install woes This looks like a memory error Stephen. I got lots of those trying to install 6.x apps where we had McAfee running. We solved the problem by disabling McAfee, after which installation proceeded fine, but not sure if that is the case in your situation. :) Candace -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, July 27, 2006 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Management install woes Similar situation... I am installing the Incident 7.0 module today. After a few hours I received this error: "Error Number: 0x80040707 Description" There was no description. When I clicked OK I received this error: << start of error message >> An error (-5012 : 0x8000ffff) has occurred while running setup. Please make sure you have finished any previous setup and closed other applications. If the error still occurs, please contact your vendor: MBC Software, Inc. (http//www.bmc.com). Error Code: -5012 : 0x8000ffff Error Information: >Ctor\ObjectWrapper.cpp (332) >Ctor\ObjectWrapper.cpp (201) >SetupDLL\SetupDLL.cpp (1397) PAPP:BMC Remedy Incident Management PVENDOR:BMC Software, Inc. (http://www.bmc.com) PGUID:79F12E66-C4A0-4899-9C59-D0BD23BC9E21 $10.1.0.238 @Windows Service Pack 1 (3790) IE 6.0.3790.1830 << end of error message >> I checked this solution from InstallSheild but all registry entries are fine. http://consumer.installshield.com/kb.asp?id=Q108167. There is plenty of disk space and I am installing with a Local Administrator account (Windows Server 2003). I will to try the installation again. Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare Sent: Thursday, July 27, 2006 11:49 AM To: arslist@ARSLIST.ORG Subject: Incident Management install woes Hi, I have Oracle 10G R2 on Windows Server 2003 and ARS 7. My Incident Management 7 install took hours and the log files report many errors. The vast majority of .arx and .def files failed to import. Several times during the install the following error was displayed 'Driver command completed with error' I OK'd this, and the install appeared to resume and eventually completed without any Remedy-like notification that there were problems. Any ideas what might be wrong? I installed all the prerequisites in the specified order and licenced ARS and Incident Management beforehand. Thanks Kieran O'Hare Programmer Information Systems Services 200/201 Pearse St. Trinity College Dublin 2 Phone +353 1 8962774 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ----------------------------------------- ***************************** This message contains information from Silicon Valley Bank, or from one of its affiliates, that may be confidential and privileged. If you are not an intended recipient, please refrain from any disclosure, copying, distribution or use of this information and note that such actions are prohibited. If you have received this transmission in error, please notify the sender immediately by telephone or by replying to this transmission. 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