Hi All, App Server Environment - HP UX 11i/ARServer 6.3 Patch 16/Oracle 9i Release 2/ITSM 6.0 (Clustered Environment)
Web Server Environment - Sun Solaris 8/Apache 2.4/WebSphere 5/Mid-tier 6.3 Patch 16 and 7.0 (Two Nodes Load-Balanced) Client Environment - Mix of XP and NT 4.0 SP6 systems (yes, NT 4) & Internet Explorer 6.0 (sample version 6.0.2800.1106CO Updates: SP1 Q331906) I am aware that NT 4.0 is not supported any more but we are currently in the middle of an XP rollout which will go on for some time. I want to see if anyone else has come across this issue and perhaps found a workaround... The issue we are experiencing is as follows: With some of the NT systems (NT 4 IE 6.0 - 5 out of the 20 tested so far) the browser hangs (no errors produced, it just sits there and needs to be closed off and restarted to work). This happens under the following specific condition: When a user enters into any diary field or long charcter field in read/write mode and clicks OK (having entered data) or Cancel the box window closes but control is never handed back to the original browser window (e.g. Reviewing the Work Log field available on the HPD:HelpDesk Form, under the activity tab causes a hang on problem PC's). Normal behaviour as you know is for the pointer icon to change to a hand icon when over a page holder page for instance, on the problem PC's the icon never changes from the standard arrow icon and hence it is not possible to click anything - a restart of the browser is the only option. On ALL systems it is possible to open a diary field/long character field fine in read-only mode where the only option in the dialog window is Close (e.g. the Work Log field available on the Remedy Support console in the More Information section) Workflow logging doesn't show any errors, nor web logs - The problem occurs with MT 6.3 and 7.0 - with PC's with the same OS and IE Level most work and one or two don't for no apparent reason - I have checked the IE settings with no obvious difference. All of the XP systems are OK, and 75% of the NT landscape works fine from end-to-end. Anyone with similar experiences/ideas for troubleshooting further? Thanks In Advance, Kevin _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
