Good Morning All,
My system:
ARS v6.3
Informix 9.4
SunOS 5.8
The problem: I have a form that when a caller's last name is filled and 'Enter' is pressed, queries LDAP via set fields action. I've mapped the LDAP field "employeeID" to the Request ID field. All is well until I run into duplicate last names. The active link is set up to show a list on multiple matches. The only field that is available in the list is the field mapped to Request ID so I get a list of employeeIDs. Not terribly helpful. I have no other field that I can reliably map to Request ID. We use first_last for LDAP user id and there are many with > 15 characters so that field is out.
Anyone run into this and solved it?
Thanks in advance!
Steve McDonald
Sr. Remedy Applications Programmer
Choice Hotels International
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