Thanks for the info Anjali... Looks like I will have to start with drawing up a comprehensive list of forms being used by SLA...
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anjali Gosain Sent: Tuesday, August 01, 2006 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application .... UNINSTALL ?? As far as I know, there is no uninstaller for un-installing ITSM Application. You ll have to manually un-install it. these are the steps to be performed: - Identify all the forms, groups, menus used exclusively by SLA Module and delete them from server. (you ll have to take care not to delete shared workflow) - Then look into ar.conf and armonitor.conf and remove any line referring to the application to be uninstalled (we had to do this for CMDB. You ll have to check it for SLA.) - Delete the physical folder in which the app was installed (AR System Application\<Server name>\BMC Service Level Maangement) - Check if there is an entry present in SHARE: Application Properties for the module. If present, delete it. These steps should help you to uninstall the application. And DO NOT forget to take a backup before attempting it !!! HTH Anjali Murtuza Bookwala wrote: > Coming back to an earlier question, how does one UNINSTALL an ITSM > application ?? > > I have version 5.6 of ITSM on a ARS 6.0.1 dev server. I want to > uninstall SLA 5.6. Is it possible ? > > Thanks, > - Murtuza. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of strauss > Sent: Monday, July 31, 2006 7:56 PM > To: arslist@ARSLIST.ORG > Subject: Re: How do I REinstall an ITSM application > > You won't be able to reinstall the ITSM application until you clear > out its entries in the SHARE:Application_Properties form. > > Christopher Strauss, MSLS > Remedy Database Administrator > University of North Texas Computing Center > http://remedy.unt.edu/helpdesk/ > > > Christopher Strauss, MSLS > Remedy Database Administrator > University of North Texas Computing Center > http://remedy.unt.edu/helpdesk/ -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen > Sent: Monday, July 31, 2006 7:56 AM > To: arslist@ARSLIST.ORG > Subject: Re: How do I REinstall an ITSM application > > Something to try: > > Copy the "C:\Program Files\AR System Applications\<your server > name>\BMC Remedy Incident Management" folder to another drive. If you > do not have access to another drive then copy to a folder outside of "C:\Program Files". > Then delete the "C:\Program Files\AR System Applications\<your server > name>\BMC Remedy Incident Management" folder. > > You want to keep a copy of the folder in case deleting it causes any > problems. > > Run the install again. If it works then delete the backup copy of the > folder you created above. > > Stephen > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare > Sent: Monday, July 31, 2006 8:49 AM > To: arslist@ARSLIST.ORG > Subject: Re: How do I REinstall an ITSM application > > Stephen, > I don't have an entry for Incident Mgmnt in Add/Remove Programs - but > do have for AR System Server, Approval, Assignment, & Email Engine. > > Thanks > > Kieran > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen > Sent: 31 July 2006 13:37 > To: arslist@ARSLIST.ORG > Subject: Re: How do I REinstall an ITSM application > > "Add or Remove Programs" in the Windows Control Panel. > > Stephen > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare > Sent: Monday, July 31, 2006 8:35 AM > To: arslist@ARSLIST.ORG > Subject: Re: How do I REinstall an ITSM application > > Thanks Stephen, but where do I find the Uninstall? > > Kieran > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen > Sent: 31 July 2006 13:15 > To: arslist@ARSLIST.ORG > Subject: Re: How do I REinstall an ITSM application > > Kieran, > > Can you run the Uninstall for Incident Management? > > Stephen > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare > Sent: Monday, July 31, 2006 6:22 AM > To: arslist@ARSLIST.ORG > Subject: How do I REinstall an ITSM application > > After a botched Incident Management 7 install, I now wish to reinstall > it. I I don't have any other ITSM 7 applications installed. > > However, when I try to rerun the installer I get a message > > 'all requirement systems are present. Nothing to install' and it > doesn't go any further. > > What do I need to do to allow a reinstall? I didn't find any help on > this in the ITSM 7 installation guide. Am I correct in saying it > involves entries in SHARE:Application Properties and if so what entries? > > > Thanks, > > Kieran O'Hare > Programmer > Information Systems Services > 200/201 Pearse St. > Trinity College > Dublin 2 > Phone +353 1 8962774 > > ______________________________________________________________________ > __ > _______ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ______________________________________________________________________ > __ > ____ > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ______________________________________________________________________ > __ > _______ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ______________________________________________________________________ > __ > ____ > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ______________________________________________________________________ > __ > _______ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ______________________________________________________________________ > __ > _______ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ______________________________________________________________________ > ______ > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at > http://www.wwrug.org > > DISCLAIMER: ---------------------------------------------------------------------------- ------------------------------------------- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. ---------------------------------------------------------------------------- ------------------------------------------- ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
