Dan, Try this KB :KM-000000024518 If you migrate asset data from Help Desk 5.6 or Asset Management 5.6 into the CMDB as part of the ITSM 5.6 to 6.0 upgrade process, you do not see these CIs when searching from the Computer Systems form for example. However, if you search directly from the CMDB form, for example BMC:BMC_ComputerSystem, you do see the data. The problem is due to the 'DatasetID' field not being populated in the data migration process. The field default has a value of 0, but the only CIs which are visible to the application are the ones which match the Dataset selected from the "Remedy Asset Manager" console. You can correct the issue by updating the data in BMC:BMC_AssetBase, to set the 'DatasetID' field to a value of BMC.ASSET for all CIs which have a 'DatasetID' of zero.
Thanks, Mohan --- "McKenzie, James J C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]> wrote: > Dan: > > Did you try loading them into AST:ComputerSystem > vice > BMC:BMC_ComputerSystem? > > James McKenzie > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Dan > Navarra > Sent: Monday, August 07, 2006 9:02 AM > To: arslist@ARSLIST.ORG > Subject: Bulk loading asset records (ARS 6.03 / SQL > Server / Windows Client) > > We're trying to bulk load asset records into Remedy > Asset Management. The > records appear to load correctly, yielding a clean > log file: > > AR System Import Tool Mon Aug 07 11:39:29 2006 > > **** Import of c:\documents and > settings\user\desktop\assets.csv started. > (ARNOTE 4001) > **** Import completed successfully. 956 Records > imported to form > BMC:BMC_ComputerSystem. (ARNOTE 4000) > > We loaded them into the form called > "BMC:BMC_ComputerSystem" becase the > asset record type for these assets is "Computer > System." Interestingly, when > I try to enter these records manually on the > Computer System form, they all > load perfectly. I'm trying to run the bulk load with > only the following > fields: > > Asset ID+ > Name* > Category > Type > Item > Supported > Status > Tag Number > Serial Number > Environment Specification > Priority > > We tried this by turning off all the error checking > on the import tool. > After loading the file, our administrator checked > Remedy, but none of the > assets could be found by doing a search. So even > though Remedy says the file > loaded, we can't find them...any suggestions? > > Thanks! > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at > http://www.wwrug.org > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > http://www.wwrug.org > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
