I have a Remedy development position located in San Diego that has recently opened. I have attached the job description below. If interested in discussing, please send resume to [EMAIL PROTECTED] or call me at 800-330-0309.
Job Description: Summary of Job Duties: This position is accountable for development, administration, customization and integration of Remedy Action Request System solutions, with a strong focus on the out-of-the box I.T. Service Management (ITSM) suite (Help Desk, Change Management, and Asset Management). Responsibilities include gathering customer requirements, preparing design specifications documentation, application development, ongoing technical support and system maintenance. This position responds to user requests for data extraction, custom or ad-hoc database reporting or enhancements to system capabilities. And further provides end-user training, and system account administration and maintenance. Minimum Qualifications: The ideal candidate for this position will have a four-year technical degree or equivalent in work experience. Also, a minimum of two years of prior related work experience. The candidate will have an ability to provide positive customer service and advanced communication, problem solving and technical writing skills. Good customer presentation and project management skills are a must. Knowledge of databases, software design, and system administration is required. Previous experience in a technical support environment is required. Technical proficiency in relevant operating systems, applications and programming languages is required (Remedy Action Request System, Mid- Tier, and BMC Remedys ITSM Suite [Help Desk, Asset Management, Change Management]; Microsoft Windows Server; Unix; SQL Server; Oracle). Desired Qualifications: Remedy Approved Consultant (RAC) certification, Remedy Skilled Professional (RSP) certification or other advanced Remedy training classes. Technical proficiency in advanced technologies (Remedy Flashboards, Approval Engine, Service Level Agreements, Web Services and API programming; Unix; Java; C++) An active or recent secret security clearance, or the ability to obtain one. Required Skills: Minimum Qualifications: The ideal candidate for this position will have a four-year technical degree or equivalent in work experience. Also, a minimum of two years of prior related work experience. The candidate will have an ability to provide positive customer service and advanced communication, problem solving and technical writing skills. Good customer presentation and project management skills are a must. Knowledge of databases, software design, and system administration is required. Previous experience in a technical support environment is required. Technical proficiency in relevant operating systems, applications and programming languages is required (Remedy Action Request System, Mid- Tier, and BMC Remedys ITSM Suite [Help Desk, Asset Management, Change Management]; Microsoft Windows Server; Unix; SQL Server; Oracle). _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
