Completely uninstall ServletExex and the mid-tier. Use the attached document to install ServletExec AS. Download the new version from the New Atlanta website.
Install the mid-tier. When prompted for "Select JSP Engine", select Other. It will not work unless you select other. I'm getting an error attaching the doc so I pasted it below. Hope it helps. Fixing Service Unavailable Error with Mid-Tier 6.3 Installation with ServletExec 5.6p06 on Windows 2003 with IIS 6.0. Categories: Administration MidTier Configuration ServletExec Windows2003 P R O B L E M --------------------------------------------------------------------------- ----- There have been a number of occurrences of IIS errors when running ServletExec ISAPI 5.6p06 with the Mid Tier 6.3 installation and IIS 6.0 on Windows 2003. To fix the problem, it may be necessary to install the ServletExec AS 5.0 before re-running the Mid-Tier installation. Some of the possible errors are as follows: Installation runs fine, but Service Unavailable message when resolving http://localhost Installation runs with error Servlet Exec configuration files were not found. Please refer to the installation guide for information on updating these manually. S O L U T I O N --------------------------------------------------------------------------- ----- First be sure to check that all permissions have been granted accordingly such that the guest Internet user and the Application Pool default user has read/write/execute permissions to the following directories. After making the changes, restart the IIS Admin service. 1. Default directory for scripts for IIS 6.0 normally c:\InetPub\Scripts 2. Installation directory for ServletExec AS normally c:\Program Files\New Atlanta\ ServletExec AS If your servername is TEST01, then your guest Internet User is typically IUSR_TEST01. Also, the Application Pool default user is typically NETWORK SERVICE. If your Windows Administrator has made changes, please see that person to figure whom these users are. If this doesnt resolve the issue, uninstall ServletExec 5.6 ISAP from the server. Then uninstall Remedy Mid-Tier from the server. Finally reboot the server. Download ServletExec AS for Windows from the New Atlanta website and install the application, using these instructions as a guide. 1. Click Next from Application Server Setup screen. 2. Choose Install a ServletExec AS Instance option. Click Next. 3. Read and Accept License Agreement. 4. Enter unique istance name for server. Default is fine. Write down for later step. 5. Choose Microsoft IIS or PWS on Setup Type screen. Click Next. 6. Install script will stop IIS Admin and dependent Services 7. Click Next and leave default port number unless instructed by Windows Admin 8. Confirm installation options and Click Next 9. Fill in password for Servlet Admin 10. Click Yes when asked Would you like to install ServletExec as a NT service? 11. Check log files in default c:\Program Files\New Atlanta\ServletExec AS\config\Install.log location, if necessary. After the installation, before restarting the IIS Service and/or rebooting, you need to manually add the appropriate permissions as described in the beginning of this document. Also, you will need to manually configure the ServletExec service to start automatically. Reboot. Now you have to configure the ServletExec AS engine. 1. Verify Servlet Exec is running (not necessary) http://localhost/servlet/TestServlet 2. Start the ServletExec Administration Console: http://localhost/servletexec/admin/login.jsp 3. Click License under General heading in left frame. 4. Type NJQL6-EFB-FQ5BD in License Key field. 5. Click manage under Web Applications heading in left frame. 6. Click Add Web Application button. 7. Fill in the following fields with similar values depending on your installation. Leave other default values. a. Application Name=ARSYSTEM b. L URL Context Path=/arsys/ c. Location=C:\Program Files\AR System\Mid-Tier There are .bat files that start and stop ServletExec located in your Servlet Instance subdirectory. Normally this is located in C:\Program Files\New Atlanta\ServletExec\se-Instance_Name\ subdirectory, where the Instance Name is the value you put in Step 4 when installing ServletExec. 1. Add Xms and Xmx parameters to the beginning of the Java command inthe StartServletExec.bat file like it is below: "C:\j2sdk1.4.2_08\bin\java" -Xms16m -Xmx256m classpath . Reboot. Now you can install the Mid-Tier product and everything should work as expected. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
