Carol- We've had a number of companies use our product, Kinetic Survey (http://www.kineticdata.com/products/survey/index.htm) for managing the front end of this process, namely publishing your forms out to your customers in a very easy to use, customer-friendly way. Kinetic Survey then captures the form data and can then direct other forms to an approver if needed. From there, our application can then create a Help Desk, Change Mgmt or any other ticket for the actual fulfillment process. Kinetic Survey is built on Remedy (BMC Remedy Action Request System, for any BMC'ers listening), so integrating the application with any OOB or Homegrown app is easy.
Having our data in Remedy can also cut down on those customizations: You can ask all the questions you want (without adding new fields to your form), and then reference the collected data from your Help Desk or other app through table fields, reports or related items. In addition, you get a great app ideal for those other tasks you'd someday like to get to but never can (like that Customer Satisfaction Survey or Office Party Registration System). So, you say, what do surveys have to do with forms management? Kinetic Survey is what we like to call an Enteprise Feedback Management (EFM) app. Besides a nice acronym, this means that we can handle all types of feedback, whether surveys, forms, call scripting, data validation and many other situations. Please let me know if you'd like more info- Kelly Heikkila [EMAIL PROTECTED] Kinetic Data -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Sent: Thursday, August 17, 2006 2:04 PM To: arslist@ARSLIST.ORG Cc: Carol Carnevali Subject: ? New Hires/Terminations/Moves solution We want to begin using Remedy to track the process of hiring/terminating/moving employees and consultants and I was wondering what other companies are using to do this. Is there an off-the-shelf Remedy application that handles this well or is it better to custom-build something? Basically, the process goes something like this: HR initiates the request and creates an Employee record Hiring manager needs to fill in the requirements Facilities needs to provide a workspace Voice Comm needs to set up a phone PC Help Desk needs to provide a PC or Laptop, cabling, and needs to know what software is required. Security needs to provide access to the building Data Security needs to provide access to the network, etc. User setup on various software (such as Remedy) needs to take place - For terminations, the reverse needs to take place. - For consultants, the process may be slightly different and there needs to be a termination date. - For associates who move, another process needs to take place. And the $99,000 question is: What is the best name to call this process? There must be an industry name for it, right? Thanks for your replies. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
