Re: Remedy on Citrix | Performance Issues

[Jason McDonald]

**

The clients working on windows environments are not affected. Only the users working from CITRIX env.
 

In the remedy support page there are 3 tables refreshing on display (Incidents table, requests table and problem-cases table). No images as such are placed.

 

Why is this affecting ONLY the citrix users and not the others?

 

Thanks
 

On 8/21/06, Rick Cook <[EMAIL PROTECTED]> wrote:

**

Is there a table field refreshing or an image on the new tab?  Those are usually the most likely suspects.

Rick

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From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Jason McDonald
Sent: Monday, August 21, 2006 7:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy on Citrix | Performance Issues

**

Well, when a user is changing tabls in helpdesk 4.00.03, the aruser window freezes over and it takes almost 5 mins for the tab to refresh.

 

 

On 8/17/06, Frank Caruso <[EMAIL PROTECTED] > wrote:

** What types of performance problems?

On 8/17/06, Jason McDonald <[EMAIL PROTECTED] > wrote:

**

Dear Listers,

 

ARS 5.1.2

Helpdesk 4.00.03

HP UNIX 11.11i

Oracle 9i

 

Some of our remedy helpdesk users are facing performance problems when logging on from Citrix environment.

 

Users logging on from other environments have so far not reported any problems.

 

Would like your advice on performance debugging tips for Remedy on Citrix.

 

Thanks,

Jason

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Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer
www.specificintegration.com
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