Hi Carey, The license type is ok and the server sees the licenses. All the info in the Groups field was wiped for about 50 users and they are not getting a write license. I added the Group info back to one of the users and tried changing his license type a few times but same result. I have been on the phone all day with Remedy support. They "think" there is a bug. They gave me a patched ARServer to try but that was worse as no one could authenticate to the server with it.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, August 25, 2006 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: Help ARS 7 Upgrade Gone Bad Brian, If the group list was mucked with... then I would also check the 'License Type' values too. And do not forget to verify that the server still sees all of the User license keys too. I know that is very simple things, but at this point I would be double checking everything. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. Never ascribe to malice, that which can be explained by incompetence. On 8/25/06, Sokol, Brian <[EMAIL PROTECTED]> wrote: > I upgraded my production server to ARS 7 patch 1 and have had nothing > but problems. I now am getting calls from users who are only getting > read only access to the system. I just noticed that they have no Groups > associated with their Ids in the User form. Adding a group to their > account has not helped at all. Anyone have any ideas? > > Brian Sokol > Manager, Desktop Services > Scholastic Inc. > 212-343-6494 > [EMAIL PROTECTED] > <http://www.scholastic.com> ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
