From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Thursday, August 31, 2006 3:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 SRM Error
Greg:
Is
this on one particular machine? If so, you may need to do some work, but I
would start with uninstalling, powering down the machine (not just restarting)
and then power it back up and install again. Sometimes systems get really
confused if you don't restart between an uninstall and an install.
James McKenzie
________________________________
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Orndorff, Greg
Sent: Thursday, August 31, 2006 3:30
PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 SRM Error
**
Joe and Lars - Thanks for
responding. I'm the user and have 'God' permissions. This
application is out of the box with all the forms and workflow already created by
BMC. We have not changed anything; we're just using/testing the
application. I should have stated that my question is directed to just
those who have installed ITSM 7.0, i.e. the non-Developers. I'm not real
hopeful as it doesn't appear that a lot of people have ITSM 7.0
installed.
- Greg
________________________________
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Joe DeSouza
Sent: Wednesday, August 30, 2006 5:45
PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 SRM Error
**
Are you doing a Push Fields operation
on submit either using a filter or an Active Link to another form that does not
allow those users to write to the fields that your system is complaining about?
Check the permissions of those users on that form...
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
----- Original Message ----
From: Greg
Orndorff <[EMAIL PROTECTED]>
To:
arslist@ARSLIST.ORG
Sent: Wednesday, August 30, 2006
8:30:46 PM
Subject: ITSM 7 SRM Error
When submitting an Incident, I and another user get the
following message:
"ARERR [326] Required field cannot be
reset to a NULL value: SRM:
RequestInterface_Create
(1000000337)
ARERR [326] Required field cannot be reset to a NULL value: SRM:
RequestInterface_Create: Login ID"
It prevents us from submitting the ticket. All other users
are fine. At
one point, I was able to submit
Incidents. I've tried completely
uninstalling and
reinstalling to no avail. When we log in on other
machines though, it works fine. I've logged a ticket with BMC and
sent the
filter log to them but haven't heard anything
back. We're using Windows
XP. Has anyone
else experienced this error?
Thanks,
Greg Orndorff
Pegasus Solutions
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