Ken, I heard another manager there mention that in an upcoming patch, they would be restoring that basic functionality to ITSM 7. I don't have any details on that, but be assured that it is an issue that BMC has heard from many people, and that they are listening.
Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ken Mogensen Sent: Saturday, September 02, 2006 2:32 PM To: arslist@ARSLIST.ORG Subject: ITSM 7-IM/PM -- Change Task module no longer available. Hello Everyone. I'm wanting to get opinions on the following problem. I know there are a LOT of customers that will run into this problem. Problem: For those having Help Desk 6 or earlier and using the Change Tasking module, you will loose the Change Tasking functionality (the light version not the full-blown Change Management) in ITSM 7 with Incident/Problem Management. The functionality is gone. After talking with the BMC ITSM product manager at UserWorld, I was told the choices would be to buy ITSM 7 Change, purchase a different vendors product or migrate the old module into the new ITSM 7. At the moment I will never be able to migrate to ITSM 7 with the change task module missing. If I have to tell my company we must buy ITSM 7 CM, then they will ask what products are out there that can replace BMC Remedy. There are a handfull of directors that would love to replace Remedy and get a different vendor for their own benefits. Ken Mogensen 847-840-1061 ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
