AR_ESCALATOR is
run with admin permissions, yes, maybe you have some workflow checking for
$USER$ and triggers filters? Try to add and $USER$ != "AR_ESCALATOR" in those
filters if so. /L ars
__20060125_______________________This posting was submitted with HTML in it___-----Original Message-----**
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Menachem, Sharon
Sent: Sunday, September 03, 2006 7:56 PM
To: arslist@ARSLIST.ORG
Subject: Escalation - Cannot change Assignee informationI am trying to run an escalation on ARS 5.1.2 patch 1484 (with Helpdesk 5.6) to change the Assignee information when a the due date of the call is within the next 24 hours. The escalation meets the criteria and fires but fails to do the write to the database as it is not being run by the assignee or the application administrator.I would have thought that escalations would run by default with the administrator user and therefore would be able to make changes to assigness of the helpdesk cases. And if the administrator user is not considered the owner of the Remedy Management application then who the heck is and how can I run an escalation with a specific user?Any and all insight would be much appreciated.Thanks,Sharon***********************************************************************************
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*********************************************************************************** __20060125_______________________This posting was submitted with HTML in it___
