From: Rick Westbrock
Sent: Wednesday, September 06, 2006 3:53 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Oddity with Submitter field in e-mail notifications
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wednesday, September 06, 2006 7:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Oddity with Submitter field in e-mail notifications
Rick:
I
would not delete this user, but rather rename it to see if the problem moves
with this user. Also, some legacy software depend on the existance of user
id #1.
James McKenzie
L-3 GSI
________________________________
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Rick Westbrock
Sent: Tuesday, September 05, 2006 4:22
PM
To: arslist@ARSLIST.ORG
Subject: Re: Oddity with Submitter field in e-mail notifications
**
Excellent idea on checking the
deffile, I'll try that next. I may also have to have some users turn on
logging (I normally have all logging off for normal users).
The Demo user was still there when I
took over as Remedy Admin several years ago and is still the Owner of many, many
objects. Will it break any objects owned by Demo if I delete that
user?
-Rick
________________________________
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of [EMAIL PROTECTED]
Sent: Tuesday, September 05, 2006 3:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Oddity with
Submitter field in e-mail notifications
**
Don't really understart this, Demo
came with the startpacket, as soon admin-accounts have been created in the
userform, ok to delete Demo.
I guess Demo has been free for a while, active, so Demo is in
field 'Submitter', 'Changed by' and ...
Your wf reads the submitterfield, an 199
of 200 has real names Not Demo
In our appl Demo is a non existing name since long time.
Some wf setting DEMO sometimes?
Submitter-mode set to locked? It means you are not allowed to
chanhe the data to get rid of it finally. Possible to switch and then set
locked again? (If you need to change field
'Cretaed'
Often when a form is saved as, a lot of data is tranfered to the new
form, I try to replace Demo as Owner to something else.
The same with helptext
And Check if there are type Defaulvaues using Demo.
Why not search in the deffile
for Demo? and change Owner = "Demo"
Turn on logging to see if that can give something.
Good Luck!
L asr
-----Original
Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of
Rick Westbrock
Sent: Wednesday, September 06, 2006 12:01 AM
To:
arslist@ARSLIST.ORG
Subject: Oddity with Submitter field in e-mail notifications
**
I'm running 5.1.2 on Windows 2000, MS-SQL 2000 and I'm seeing inconsistent results from a notification e-mail that is sent by a filter. The filter fires on Submit and one of the fields in the body of the e-mail is set to Submitter. Most of the time it populates the correct user name but I've now seen a couple e-mails go out with Demo as the username.
When I check that ticket I see the correct username in the status history and work log so I'm puzzled as to why it would substitute Demo at all. The frustrating part is that I have two e-mails sent within ten minutes of each other and one shows the correct user name and the other shows Demo for the Submitter field.
Any clues as to why this might happen?
-Rick
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