I personally see operational as what you are doing and
product as what you are doing it too.
just my 2 cents
Kelly
Gatewood
Manager, Remedy Product Line
HCA Information
Technology & Services
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony
Worthington
Sent: Thursday, September 07, 2006 12:46
To:
arslist@ARSLIST.ORG
Subject: Product/Operational Categorizations in
ITSM7
So I'm not looking to re-kindle the CTI discussions... :-)
But for those of you implementing ITSM 7 have you found that the operational categorizations are pretty much CTI's (in the traditional sense)? And product categorization is tied more closely to the CMDB?
I guess what I'm trying to figure out is if we can use the traditional CTI excercises to define the operational categorizations...
Loving ITSM7,
-tony
--
Tony Worthington
[EMAIL PROTECTED]
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