George, sure this problem is related to action 'set fields'? We have Al's only running Open window and we have to resave the al to get it to work ..for a while .../L ars
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of George Barsan Sent: Thursday, September 07, 2006 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: AL stopped working (no changes on AL) Hi David, I removed all fields from the set field and added them one by one.. The one causing the problem is the field SelectionCriteria which I use later on as external qualification for the open window. The strange thing is that it stopps not only the open-win AL firing next, it blocks all open-win AL's running behind that form (even though it doesn't run there)... I tried the following combinations for SelectionCriteria: "( $NumericCaseID$ = 'NumericCaseID')" // as used in another AL and working fine there "$NumericCaseID$ = 'NumericCaseID'" "$NumericCaseID$ = 1" "'NumericCaseID' = 1" 1 = 1 1 = 2 None of them worked: the AL processing stops as described without any error message. Please also note that if I change the qualification to something invalid (i.e. "$NumericCaseID$ = 'XXNumericCaseID'" or "$XXNumericCaseID$ = 'NumericCaseID'" ARS correctly shows me a "There was a problem expanding the EXTERNAL qualification" error message). "If no requests match" is set to default message. Any ideas would be greatly appreciated.. Many thanks, George On 9/6/06, David Sanders <[EMAIL PROTECTED]> wrote: > Hi George > > Is the set fields action before the window open building a qualification for > the report? What are your settings in the open window to report action in > the No Requests Match area? If your qualification returns no matching > records and you have your options set to 'Do Not Show Any message' and > 'Suppress empty list', then the report window will just not open. > > Try setting the No Match options to 'Show Default Message' and see if that > gives any clues. > > HTH > > David Sanders > Remedy Solution Architect > Enterprise Service Suite @ Work > ========================== > ARS List Award Winner 2005 > Best 3rd party Remedy Application > > tel +44 1494 468980 > mobile +44 7710 377761 > email [EMAIL PROTECTED] > > web http://www.westoverconsulting.co.uk > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of George Barsan > Sent: Wednesday, September 06, 2006 5:17 PM > To: arslist@ARSLIST.ORG > Subject: Re: AL stopped working (no changes on AL) > > No, not yet - but I'm going to do that.. > > What I tried to do is to separate the actions from one large AL into 3 > smaller ones. The funny thing is, that I ended up with an > open-window-AL (let's call it ReportInternal), for which I have a > handy def file and it works fine. However, I need a set fields action > running in front of it. I had two ideas: > > 1) I tried to add it to the ReportInternal-AL => open window fails > 2) I tried to create a separate AL (called GetReportData) running with > a lower order => open window fails > > Importing GetReportData-AL messes up all open window actions even in > other AL behind that form, although they are running on totally > different conditions. As soon as I delete the AL GetReportData, the > open window actions are working again.. > > Next, I exported both AL's as XML and copy & pasted the missing set > field action in an editor and import the new XML.. Same result => open > window fails :( > > I guess that there is a relationship between the set-field and the > open window action... However, I've ran out of ideas.. > > George > > On 9/6/06, [EMAIL PROTECTED] > <[EMAIL PROTECTED]> wrote: > > George, have you checked the .arf files in the Home Folder on the clients, > contains the al defintions I know, maybe a difference when the al is not is > working and when it is working? Something corrupt in the arf file? /L ars > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] Behalf Of George Barsan > > Sent: Wednesday, September 06, 2006 4:53 PM > > To: arslist@ARSLIST.ORG > > Subject: Re: AL stopped working (no changes on AL) > > > > > > Hello Joe, > > > > Yep, the group names and ID's are equal.. We used a DB dump and > > re-import to duplicate production to dev and only removed customer > > related data (names, addresses & co).. > > > > George > > > > > > On 9/6/06, Joe DeSouza <[EMAIL PROTECTED]> wrote: > > > ** > > > > > > > > > Very basic question... Have you checked if the permission groups on both > the > > > dev and prod instances are identical - both group names and their ID's > > > should be the same... > > > > > > Joe D'Souza > > > Remedy Developer / Consultant, > > > BearingPoint, > > > Virginia. > > > > > > > > > > > > > > > ----- Original Message ---- > > > From: "Kemes, Lisa" <[EMAIL PROTECTED]> > > > To: arslist@ARSLIST.ORG > > > Sent: Wednesday, September 6, 2006 9:15:27 AM > > > Subject: Re: AL stopped working (no changes on AL) > > > > > > > > > I had an AL just stop working all of the sudden and what I had to do was > > > delete it and then re-import the AL from the Prod server. Sometimes > > > AL's get corrupted. Now my AL has no more problems on my Dev server.... > > > > > > If this does not work, at least it only takes a couple of minutes to > > > do.... > > > > > > Hope this helps > > > > > > Lisa > > > > > > -----Original Message----- > > > From: Action Request System discussion list(ARSList) > > > [mailto:[EMAIL PROTECTED] On Behalf Of Nyall McCavitt > > > Sent: Wednesday, September 06, 2006 8:35 AM > > > To: arslist@ARSLIST.ORG > > > Subject: Re: AL stopped working (no changes on AL) > > > > > > Hi, > > > > > > Just a thought. > > > > > > Have you defined the Report Server option in the User Tool to point to > > > the dev server. If so, does the report exist on the Report form on dev > > > server? > > > > > > If I have misread this problem then please ignore this. > > > > > > Thanks. > > > > > > Nyall > > > > > > George Barsan wrote: > > > > Hi Tim, > > > > > > > > Thanks for the quick answer. The DEV environment is a full copy of the > > > > > > > production, all forms exist there as well (although containing test > > > > data!). > > > > > > > > The second AL having the same problems does the following actions: > > > > > > > > 0 push fields (update existing request in another form) > > > > 1 set fields from another form > > > > 2 open window (yep, that's the one!) > > > > 3 set fields from another form > > > > 4 set field locally > > > > 5 set field locally > > > > 6 set field locally > > > > 7 commit changes > > > > 8 close window > > > > > > ________________________________________________________________________ > > > _______ > > > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > > > > ____________________________________________________________________________ > ___ > > > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > __20060125_______________________This posting was > > > submitted with HTML in it___ > > > > > ____________________________________________________________________________ > ___ > > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > > ____________________________________________________________________________ > ___ > > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
