Pam:
It appears that something is not right with your server. Which OS are you running on? If it is Unix/Linux, you should be able to run rpcinfo -p and see the 3906xx RPC processes linked into a TCP port. If you are running Windows, I know that a version of this program exists to give the same information, and you can use Google to find it.
Basically, it appears that your ARS server is not connecting to portmapper.
James Mckenzie
L-3 GSI
________________________________
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pam Hollis
Sent: Thursday, September 07, 2006 8:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Install of 7.0
** **
Yes it is registered with portmatpper.
Pam Hollis
Senior Programmer - Remedy
Tractor Supply Company
(615 )366-4617 (telephone)
(615) 277-4617 (fax)
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Thursday, September 07, 2006 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Install of 7.0
Pam:
Is your server registered with portmapper functionality? If not, I think there is a parameter that allows you to pass the TCP port used by ARS.
James Mckenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pam Hollis
Sent: Thursday, September 07, 2006 7:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Install of 7.0
This will not work at this time - I am actually getting a RPC bind failure message.
Pam Hollis
Senior Programmer - Remedy
Tractor Supply Company
(615 )366-4617 (telephone)
(615) 277-4617 (fax)
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Luke, Brian
Sent: Wednesday, September 06, 2006 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Install of 7.0
Find where arcache is located and run:
arcache -Ua -e000000000000001 -lw 1 -nDemo -pDemo -s`hostname` -g1; -d
This should allow you to log in as Demo/Demo.
Once you log in go directly to the User form and fix the Demo account the way you want it. When you save it the server will recache with the credentials you entered and Demo/Demo will become immediately invalid (if you changed it).
-Brian Luke
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pam Hollis
Sent: Wednesday, September 06, 2006 1:30 PM
To: arslist@ARSLIST.ORG
Subject: Install of 7.0
I have began the process of installing ARSystem 7.0. This is a fresh install on a new box. Linux - Oracle 10g
Everything installed cleaned and successfully - I have bounced the server and everything is up and running. But, I am unable to login to the User Tool as Demo.
Any suggestions.
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