| **
Hi Dan, But can I not run one instance of Outlook
and connect it to several user’s mailboxes? If the program could support
this feature it would be a significant enhancement. Just because it is built as
a client side add in doesn’t mean it can’t be run on a server and
used to sync lots of users simultaneously. We are talking of around 30 users at
the moment. Have you considered this application? I look forward to getting my hands on the
multi–source version. I like the fact that this solution is Remedy
specific and can connect directly to Remedy and handle dates properly etc. Rod From:
Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Hardy You won’t be able
to keep a whole group of users in sync without running one instance of the
Outlook client each, logged in as each user. (It sounds like perhaps you
are hoping for server-side synchronization). This project is built as a
client-side Outlook COM add-in, so runs as a specific user as part of their
Outlook client. However…if you
configure the XML file on each client, you can include any number of Remedy
servers and forms, and each can include the authentication information.
The users won’t be prompted for anything at all. I’ll let you know
when the update is posted; I’ll try to get to it soon. Dan From:
Action Request System discussion list(ARSList) [mailto: Hi Dan, Had a quick look at your program and I
like it. I wouldn’t mind taking a look at the multiple data sources
version as this will allow us to run Outlook on the server and keep a whole
group of users in sync without any config on their end. We were intending to
start with calendar sync anyway so the lack of contacts is something we can add
later. A config file for the multi data source version might be the way
to go too as I wouldn’t want to be typing heaps of stuff in each time
Outlook started. Yes – I like the fact that it is
free. Perhaps I can contribute to the project in return. Good stuff!! Rod CMS Asset Solutions Level 10, Sydney Australia From:
Action Request System discussion list(ARSList) [mailto: You might look at: It doesn't do anything with contacts...but it synchronizes
tasks and/or calendar. And it's free. And open source. And
free. And you could easily tweak it do contacts as well (provided you
know a little C++/STL/ATL and are able to muck about with Outlooks' API). I have an update coded locally that allows you to
synchronize multiple data sources (any number of source for tasks and/or
calendar). It currently lacks a fancy UI for configuration of multiple
sources, but takes a straightforward XML config file. If there is
interest....I'll get around to checking it in and putting a new build up for
download. Did I mention it's free? Dan From: Action
Request System discussion list(ARSList) on behalf of Rodney Harris ** Hi All, I’m looking at using a product called Genius Connect
(or similar) to link our custom Remedy V7 CRM system to Outlook. The functionality
we require is the ability for our sales force to use Outlook as their contact
list, calendar and task list while retaining compatibility with our CRM. Has
anyone done anything like this? This is how I’m planning to do it. 1. When the user has an internet connection, Outlook
synchronises with the Exchange server via HTTP or straight IP. The users use
the offline cache feature of Outlook to retain access to their data when not
connected. 2. A server runs Outlook with Genius connect installed and
connects to each mailbox that we want synchronised. Periodically Genius Connect
synchronises the Outlook mailboxes with an SQL database on the same server as
our Remedy database via ODBC. 3. The Remedy server runs escalations that read and write to
the intermediate SQL server tables. The intermediate tables allow for date
conversions and allow Remedy to retain full control of its database. Remedy can
read from the SQL tables via View Forms and write to them via direct SQL. Is there a better way than this to do what we want? Has
anyone done anything similar and would they share their experiences with me? Thanks, CMS Asset Solutions Level 10, Sydney Australia |
- Re: Integrating Remedy with Outlook Rodney Harris
- Re: Integrating Remedy with Outlook Dan Hardy
