List,

I just wrote a program that imports the ARS log files (actually, any
text file) into a form.  It works fine and clears out the log files each
time it's run.  ARS evidently remembers the last byte offset of each log
file - instead of simply appending text to the end of the log file.  

When ARS adds a new line to the file it starts writing at the last byte
offset (end of the file).  Here is what happens:

1. Log file has 60KB of entries.
2. Program is run and imports all entries in the log file into a Remedy
form.
3. Log file size is 0KB.
4. ARS adds a new line to the log file.
5. Log file size is now 61KB.  The first 60KB of the file is filled with
Nulls.

I tried running arsignal with different parameters.  I realize that
restarting the Remedy NT service will reset its internal byte offset
counter, but that is not practical in a production environment.

How can the byte offset of a log file be reset?   Thanks.

ARS 6.3
Windows Server 2003


Stephen

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