Re: Network Ticket Categorization

[Rick cook]

**

Rob, I've worked for a couple different ones, and while there might be a common Service Catalog, I don't think that outside of ITIL, there's any kind of common standard  - the players just don't care enough to get together on something like that, I guess.

 

Rick

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From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tucker, Rob
Sent: Thursday, September 14, 2006 1:36 PM
To: arslist@ARSLIST.ORG
Subject: Network Ticket Categorization

**

Do any of you good folks who work for Telecom companies have access to any industry standard practices for categorization of network issues?

 

I'm being told that there exists a standard industry coding.

 

Thanks,

 

-Rob

 

____________________________________________
Rob Tucker 
New Edge Networks  ARS Administration and Development [EMAIL PROTECTED]

Vancover,Washington

tel: 360-759-9670 fax:360-693-9997

 

 

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