UNCLASSIFIED
I cannot speak for the
7x user tool but we upgraded from 5.1.2 to 6.3 -
5x
tool to 6.3 app, big problems experienced as to make the app not
usable
6.3
tool to 5x server, no problem using the local client
Testing, testing then
testing some more is the big key. Each install has a different path
so permissions on the workstation play a role. Consider how installs are
run for your community - can the upgrade be pushed or will individual installs
be required? For us, the community upgraded well in advance of the
migration but the next trick was to point current users to a new server from
their existing install - workstation permissions play a major role. The
user must have write permissions so they can modify shortcut or TASK properties
in Notepad to point the application to the new server.
As I recall, you can
create workflow to not allow users with an incorrect version from attaching -
query Remedy Support
Sandra
Hennigan
OSD Remedy Administrator
Office # 703-602-2525 x251
CACI - Ever Vigilant™
__20060125_______________________This posting was submitted with HTML in it___-----Original Message-----** Just to followup myself with another question.... Let's say we decide to start upgrading User Tools *before* we start the server upgrade process. Would there be any issues using a 7.x User Tool against a 5.x Server?
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ARS Bob
Sent: Monday, September 18, 2006 12:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Any issues using 5.x User Tool with a 7.x Server?
On 9/18/06, ARS Bob <[EMAIL PROTECTED]> wrote:Looking to upgrade a ARS 5.x server to ARS 7.
It's possible that it might not be feasible to get all of the potentially connecting User Tools upgraded in a timely fashion.
Will upgrading the server have any adverse effects on those clients still connecting with a 5.x User Tool?
__20060125_______________________This posting was submitted with HTML in it___
