Re: Upgrade 6.3 + ITSM 6.0 to ARS 7.0

[Ashcraft, Roy W.]

Title: Upgrade 6.3 + ITSM 6.0 to ARS 7.0

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That's the way it worked on the development system. Just do an upgrade over the original and ignore the extra applications. Now for test, then ...

 

Thanks for the "morale boost" before I did the upgrade, though :)

 

Roy

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From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook
Sent: Wednesday, September 20, 2006 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade 6.3 + ITSM 6.0 to ARS 7.0

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No - I kept all of the 6.0 apps in place.  I had a separate DB with the 7.0 apps installed.  I don't think the 7.0 approval will work with ITSM 6, and I'm sure the assignment engine would not without some major customizations.  I think both were built for the ITSM 7 suite, which is vastly different from ITSM 6.

 

Rick

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From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ashcraft, Roy W.
Sent: Wednesday, September 20, 2006 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade 6.3 + ITSM 6.0 to ARS 7.0

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Rick,

 

Did you install the approval or assignment engine from 7.0?

 

Roy

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From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook
Sent: Wednesday, September 20, 2006 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade 6.3 + ITSM 6.0 to ARS 7.0

**

Roy, I did an upgrade of ARS from 6.3 to 7.0 without touching the ITSM suite.  Should be a quickie, IMHO.  Only glitches I found were that Sync Search didn't work until patch 2, and I never did get RDP to work.  The rest of the ITSM 6 suite should work as is.

 

Rick

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From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ashcraft, Roy W.
Sent: Wednesday, September 20, 2006 6:59 AM
To: arslist@ARSLIST.ORG
Subject: Upgrade 6.3 + ITSM 6.0 to ARS 7.0

**

I've just been directed to upgrade our systems from ARS 6.3 to 7.0 and leave the ITSM suite at v6.0.

All of them have the ITSM 6.0 suite (HD, CM, and AM) installed and I have a few questions about the effects of this upgrade on this applications.

My two biggest questions are on the approval and assignment engines that came with v7.0.

In ITSM 6.0, the approval engine came as part of CM and AM. An updated version comes with ARS 7.0, should this be upgraded as well? What effect will the upgrade have on AM and CM 6.0?

In ARS 7.0, there is an assignment engine installer. In ITSM 6.0, assignments were workflow driven. Should this engine be installed as part of the upgrade? Will it cause problems with the ITSM 6.0 suite?

Is the upgrade from v6.3 to v7.0 a simple installer upgrade? Just run the installer and it will detect the old version, remove it and then install the new one while updating the database? Or should a full installation be done first, then the installer run against the old database?

Thanks for any help.

Roy Ashcraft
Systems Analyst
SAIC
[EMAIL PROTECTED]
(402) 293-5218

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