Hello all A great deal of the work I am involved in relates to telephony. In which case much of the data originates from outside Remedy - ie a callers CallerID is generated by a telephone system. With the Windows client I can use the User COM API to open forms, run searches etc from outside Remedy. See Itelpop for Remedy on download.com for an example.
However, this approach cannot be used with the web client. So how do I achieve the same effect. I thought about running a Java applet as part of the web page - but understand in current versions of Remedy it is not possible to edit the HTML code of the forms. I have seen in the Remedy docs this sort of thing: http://<mid_tier_server>/arsys/servlet/ViewFormServlet?form=<form_name>&serv er=<server_name>&qual=%27Assigned+To%27%3D%22 <first_name>+<last_name>%22+AND+%27Status%27%3D%22Fixed%22 displays the search results in a specified form. We might want to do this differently and pop directly the one form - assuming there is only one match. But problem I see is that if the client agent software has to sit outside the web browser then you have the whole issue of attaching onto the correct web browser instance and passing in URL. Anyone got any ideas on how to do this? If for example we could embed a Java applet in the web browser life would be so much easier. Is this possible? Could we do something on the webserver to add a Java applet in the web page? Angus _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
