Carey:
Also, if you are on BASIC support, you should not be able to call in. Express and Express Plus have this SLA and yes, you will be routed to VM if you are calling in a NEW support request. Suggestion: Use the web, unless your server is DOWN.
James Mckenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carey Matthew Black
Sent: Friday, September 22, 2006 10:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC/Remedy Support - Anybody at Support?
Jackson,
Is is possible that you are spending 5 minutes "in the queue" and being routed to voice mail to "meet your support contracts SLA conditions"?
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 9/22/06, Jack Samson <[EMAIL PROTECTED]> wrote:
> I have been using the regular support number. I get the Voice mail
> when I try to request a license. I have heard that they let people go
> at BMC Remedy Support due to outsourcing over this past week..
>
>
<snip>
> >From: Action Request System discussion list(ARSList) on behalf of
> >Jack Samson
> >Sent: Fri 9/22/2006 8:43 AM
> >To: arslist@ARSLIST.ORG
> >Subject: BMC/Remedy Support - Anybody at Support?
> >
> >All-
> >
> >I have been attempting to get a hold of Remedy Support for the past
> >couple of days and I keep getting forwarded to a voice mail. Has
> >anyone else experienced this?
> >
> >Regards,
> >
> >Jackson Samson
> >Remedy Administrator
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