Actually, they kinda have been combined in ITSM 7. The Help Desk functionality has the ITSP look/feel.
Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carter, Craig J Civ ARPC/DPD Sent: Friday, September 22, 2006 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: Putting HD on top of CSS I'm not sure there are any shared forms and that would be your first question for Remedy Support. We're running CSS 5.01 and also have ITSM 5.6 loaded. Our CSS "shared" forms have a SHARE prefix while ITSM have a SHR prefix. My understanding and experience is these applications were not yet integrated but the intention was to integrate them at some time. Since you are using an older version of ITSM, I doubt they are sharing many forms. CRAIG J. CARTER -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Randolph Sent: Friday, September 22, 2006 2:42 PM To: arslist@ARSLIST.ORG Subject: Putting HD on top of CSS Is it possible to move a Help Desk Application to a server which is already running CSS? If so, would one just export all the forms and import all the non-shared forms and then build the shared ones from scratch? We're running CSS version 6, HD version 5, both on ARS 6.3 Solaris servers with Oracle 9i databases. Thanks! Scott Randolph [EMAIL PROTECTED] ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
