**
The last information I had concerning MT 6.3---it does not use
client-side Java at all.
Therefore, the exact JRE on the client machine should not matter (at
least, that is the
way it has worked in our installation).
My desktop is running the following, working correctly with Remedy's
Website:
Firefox 1.5.0.7
JRE 1.4.2_09
WinXP/SP2
Our own Remedy Instance:
ARS 5.1.2
HD 5.5
MT 5.1.2 and MT 6.3, separate web servers, pointing to same ARS
instance
HTH...
940.565.3287
>>> [EMAIL PROTECTED]
26-Sep-06 1:09 PM >>>
I've seen
problems with multiple versions of Java when visiting Remedy's support
site. I use IE6 SP2, under Windows 2000 or XP, with both JRE 1.5.0_04
and JRE 1.5.0_06 on each PC. On both PCs, I'd had problems accessing
Remedy's support site.
I ended up disabling the APPLET support from
within the Java Control Panel as follows: Start, Settings, Control
Panel, Java, Advanced
Tab, <APPLET> tag support, Uncheck support for
IE.
With it
configured as above, it seems to work fine for both Remedy's support site, the
Web Services settings of the Admin Tool, and Mid-Tier 6.3.
Eric
Cleereman
**
I had issues with support on that version as well - I just
switched to Firefox and it worked fine. And that version of the JDK
worked fine for me with ARS 6.3 and 7.0.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John
Hanson
Sent: Tuesday, September 26, 2006 10:52 AM
To:
arslist@ARSLIST.ORG
Subject: Remedy support site
issues
**
Hello all,
I got a new
computer recently and along with it got an update to my local Java
installation - it is now running 1.4.2_10. Unfortunately, when I log
on the the Remedy support site now, I can't use the download pages, or
submit a service request, or use any of the pages that have buttons for
searching or submitting or the like. Can someone let me know what
version(s) of Java are compatible with Remedy's site? Along the same
line, we're upgrading our own mid-tier to 6.3, so I need to be sure that it
is compatible with that as well.
Thanks to all!
John Hanson
Remedy Administrator/Developer
The Standard
1100 SW Sixth Avenue
Portland, OR 97204
Telephone
(971) 321-7153
[EMAIL PROTECTED]
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