Interesting article: "The Service Desk of the Future" By Doug Mueller
http://www.sda-asia.com/sda/article/psecom,id,115,srn,1,nodeid,1,_language,S ingapore.html Check out the Bio at the bottom ... Joel _______________________ Joel D. Sender Director of Western Operations QMX SUPPORT SERVICES, INC. [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
