Lisa, All "Emails" generated by a Notify action become a record in the "AR System Email Messages" form. That form is a queue used by the Email Engine to read from and send emails out. (If there are errors then they are also visible from there too.) However it is possible that your "Mailbox Configuration" is also set to delete outgoing records too. So you might have to check the corresponding "AR System Email Mailbox Configuration" record too.
Out of curiosity... What does your HTML template look like? How do you include "all of the right fields" in the template? (When the fields that are altered change based on the users interaction with the record?) Maybe you can send me that off ARSList? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/27/06, Kemes, Lisa <[EMAIL PROTECTED]> wrote:
Carey, I'm really appreciating your help, but no luck.... All my temp fields have public permissions. I am using an email template (html) to format the outbound email. I'm not sure I understand about looking at the Email Messages record, where would I find that? I now have my filter set to kick off on a modify, so it calls the filter when there is a modification instead of on Submit. Again, I created another filter outside of the filter guide to kick off as well (on modify) and the notify email comes over just fine. (with the selected values.) Same fields, same everything.... I'm starting to think that Notify Selected values somehow get "lost" in a filter within the filter guide? Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, September 27, 2006 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: Filter Guides and Selected Fields in Notify Lisa, Are you by chance using an email Template to format the outbound email? Your sure that the temporary fields passed this test too? "Fields have Public permissions" When you look at the Email Messages record "Advanced" look you should see fields and values in the "Variable Replacement"(tab) and 'Field Values' (field). Do you see them there at all? Can you try the following? Does it work? Have your active link create the record then have it modify that record to actually send the notification. Do the values show up then? If your active link can not modify the record then have the submit filter do a push to the current record (in phase 2) to trigger a modify and send the notifications then. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/27/06, Kemes, Lisa <[EMAIL PROTECTED]> wrote: > Already have the `! At the end of my filter (in the filter guide) and > I also tried copying the field values to temporary fields and using > THOSE fields in the "selected values" fields. This is a stumper for me..... > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black > Sent: Tuesday, September 26, 2006 5:18 PM > To: arslist@ARSLIST.ORG > Subject: Re: Filter Guides and Selected Fields in Notify > > Lisa, > > Name the filter in the guide such that it ends in a `! (that is a back > tick and an exclamation mark) > > ( The notify action is a "Phase 3" action and your trying to send > multiple of them from from the same fields.) > > Also it _MIGHT_ be necessary for you to copy the field values out of > the table field columns and into a local field for this to work too. > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > On 9/26/06, Kemes, Lisa <[EMAIL PROTECTED]> wrote: > > ** > > > > > > I have an active link with a button that pushes 4 fields to Form A. > > > > I have a filter to execute on "Submit" for Form A to call a Filter > guide. > > > > The filter guide has only one filter (Filter A) in it. It loops > > through a table on Form A to find email addresses and then does a > > Notify (email) that have 4 selected fields in the "Include Fields" > box. > > > > > > My problem is that the selected fields do not come through in the > email. > > > > Dummy Checks: > > Fields have Public permissions - check HTML file for email has all > > the > > > fields spelled correctly - check I even created a filter (Filter B) > > that would run independent of the filter guide with the same Notify > > criteria and it works (the email comes with all the selected field > > info). > > > > When I took a look at the workflow.log file, I saw that the 4 fields > > do not look like they get pushed until the very end of the workflow > > (the Filter Guide runs immediately). So in Filter A, I added temp > > fields and set these four fields to the temp fields. I changed my > > HTML email to reflect the new temp fields (and the selected fields) > > and still no selected fields come over..... > > > > Do filter guides not pass the selected fields in a Notify Action? > > > > Also, I'm kind of flustered that the workflow.log shows EVERYTHING > > that the email engine is doing EXCEPT when it passes the selected > fields. > > > > > > > > Lisa Kemes > > Tyco Electronics > > Remedy Support > > 100 Amp Drive > > Harrisburg, PA 17112 > > 717-810-3361 > > P > > Please consider your environmental > > responsibility before printing this e-mail > > __20060125_______________________This posting was submitted with > > HTML in it___ > > ______________________________________________________________________ > __ > _______ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at > http://www.wwrug.org > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
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