Tom, Well that all really depends... :) Let me try to give you a shot at this.
As I understand things: A Push action will only push the transactional value of a Diary field IF there was a transactional value in the transaction. So if the user or workflow added a value to the Diary then that is the only part that the Push action will see. IF however the user did not update the diary then the full value of the Diary will be available in the transaction. See if you can verify that behaviour then I think you will be able to workout the rest of the details. And another thought that might help.... Create a display only diary field and do a SetField action to get the DB part from the RDBMS into the "Transaction" when there is a Transactional Diary entry. HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/28/06, Tom L <[EMAIL PROTECTED]> wrote:
Does anyone know how to access the entire Work Log with Remedy workflow? I am running ARS 6.3 w/ Oracle 9.2, Help Desk 6.0, and we have integrated Pinnacle. When an existing case is reassigned to a particular group, we create a case in Pinnacle and passing some key information using Remedy workflow. With this case creation, it appears that Remedy will only pass the last Work Log entry. I need to pass the entire Work Log. Has anyone ever do something like this or does anyone know how to access all text in a CLOB type within Remedy? Thanks much. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
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