**
All -
There's a good new document (90 pages)
on supportweb (Documentation/Service Desk: Incident Management/Problem
Management) documenting various ways of integrating external systems into
the new ITSM suite.
"This paper is for people who administer
any of the BMC Remedy IT ServiceManagement 7.0 (BMC Remedy ITSM 7.0) applications
or modules and who want to use the associated application interface forms
to enable externa lapplications, such as web services, to create, modify,
and search for tickets within the BMC Remedy ITSM 7.0 applications.
This paper focuses particularly on
web services. For information about other integration types, see the
BMC® Remedy® Action Request System® (AR System®) guide, AR System 7.0-
Integrating with Plug-ins and Third-Party Products.
To take full advantage of the information
presented in this paper, you need a working knowledge of the AR System
and the BMC Remedy ITSM 7.0 applications’ common foundation.
The applications covered by this paper
include:
.. BMC Remedy Service Desk: Incident
Management 7.0 (Incident Management).
.. BMC Remedy Service Desk: Problem
Management 7.0 (Problem Management).
.. BMC Remedy Change Management 7.0
(Change Management).
.. BMC Remedy Asset Management 7.0 (Asset
Management).
A section that discusses integration
with the BMC Remedy Task Management (Task Management) module is included,
also.
The information contained in this paper
includes:
.. Descriptions of the interface form’s
inputs and outputs.
.. Descriptions of the web services
inputs and outputs, (which provide a real, working example of how to use
the interface forms)."
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
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