To answer your latest question -
Importing Company data is one of the very first things you should do because just about every other table references the "Company" filed as part of its data. For example - in PCT:ProductCatalog, the Manufacturer field must match a valid Company were Company Type = Manufacturer.
To import Company you need -
Company, Company Type, Status
---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
[EMAIL PROTECTED]
---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
[EMAIL PROTECTED]
-------- Original Message --------
Subject: Re: Import Question
From: Kevin Shaffer <[EMAIL PROTECTED]>
Date: Mon, October 02, 2006 3:37 pm
To: arslist@ARSLIST.ORG
Let me rephrase the question because I have tracked back my issue to Filters
that are firing that seem to overwrite my values that I am importing in ...
I guess my question now is has anyone imported data into the COM:Company
table on v7 and have the data mappings defined or is there a pre-req of what
data should be in the system before importing company data
>From: "Halstead, Robert" <[EMAIL PROTECTED]>
>Reply-To: arslist@ARSLIST.ORG
>To: arslist@ARSLIST.ORG
>Subject: Re: Import Question
>Date: Mon, 2 Oct 2006 15:22:26 -0400
>
>Usually, when I do an import I take out all the quotes out of the file.
>Though I usually use excel to edit cvs files, excel puts qoutes around
>everything. Not sure if this is your problem.
>
>
>Bob Halstead
>Advanced Services "The superior man cannot be
>known in little matters,
>Bresnan Communications The small man may not be
>entrusted with great concerns,
>Billings, Montana but he may be known in
>little matters."
>Office: (406) 869-5624
>Confucius, The Confucian Analects
>Cell: (406) 697-8083
>
>-----Original Message-----
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
>Sent: Monday, October 02, 2006 12:59 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Import Question
>
>Kevin,
>
>Based on the supplied information I can not tell if it is a bug or a
>human error. :)
>
>A few question to try to short it out.
>
>Can you supply a sample data value for a row or three?
> Are you using group ID format or English string formats?
>
>Have you looked at what a CSV file, that was exported using the User
>Tool, looks like for the values your trying to import?
>
>
>You might have better luck with an ARX formatted file.
>
>--
>Carey Matthew Black
>Remedy Skilled Professional (RSP)
>ARS = Action Request System(Remedy)
>
>Love, then teach
>Solution = People + Process + Tools
>Fast, Accurate, Cheap.... Pick two.
>
>
>
>On 10/2/06, Kevin Shaffer <[EMAIL PROTECTED]> wrote:
> > ARS 7.x
> >
> > Can you import assignee group from a csv. Everytime I do it, my
> > assignee group always goes to Public, even though my csv file contains
>different
> > values. Is this a bug or am I doing something wrong.
> >
> > Thanks
> >
> > Kevin
>
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