Re: C API --> Create Ticket using Email: Category, Type, Item not working

[Mikhail Serate]

Title: C API --> Create Ticket using Email: Category, Type, Item not working

** I forgot to say thank you for all the help! :)   Mikhail Serate Remedy Development Team Information Technologies University of Calgary (403) 210-9308 [EMAIL PROTECTED]   From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carter, Craig J Civ ARPC/DPD Sent: Wednesday, October 04, 2006 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: C API --> Create Ticket using Email: Category, Type, Item not working ** What do you see when you look at the fields in the database?  Are they populated with the correct values?   Since those are valid values, have you checked for workflow that is clearing those values on display when they are “To be categorized”?   Some alternate tests: If you create a ticket via your API with other valid CTI values, do they show up okay?  If so, your API calls are probably fine. 2.  If you create the same ticket manually via the WUT and use “To be categorized” for the CTI values, does “To be categorized” show up when you reopen the ticket?   Not knowing what application you are referring to, I’m just throwing out ideas…   //SIGNED// CRAIG J. CARTER From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mikhail Serate Sent: Wednesday, October 04, 2006 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: C API --> Create Ticket using Email: Category, Type, Item not working   Hello Craig, Thanks for your reply. That made me think, because the values for "Item" relies on what is being selected in "Type", which also relies on what's being selected in "Category". But yet, these are valid values for all fields. If I choose "To be categorized" in "Category", then I can choose "To be categorized" in "Type" and so then also "To be categorized" for "Item". But when I view the ticket in User Tool, the values for Category, Type, and Item are still blank.     Mikhail Serate Remedy Development Team Information Technologies University of Calgary (403) 210-9308 [EMAIL PROTECTED]     From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carter, Craig J Civ ARPC/DPD Sent: Wednesday, October 04, 2006 6:06 AM To: arslist@ARSLIST.ORG Subject: Re: C API --> Create Ticket using Email: Category, Type, Item not working ** You didn’t mention the application but are these valid values for those fields?  In CSS, the value is generally “Uncategorized” for the default value.   CRAIG J. CARTER From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mikhail Serate Sent: Tuesday, October 03, 2006 5:05 PM To: arslist@ARSLIST.ORG Subject: C API --> Create Ticket using Email: Category, Type, Item not working   Hello List, I can successfully create a ticket using our Email API in C. But for some reason, when we view the ticket in Remedy User tool, the Category, Type, and Item fields are left blank. These fields are required fields, so it is interesting why these are blank when viewed in Remedy User tool. In the API, we assigned these fields as: Category (200000003) : "To be categorized" Type (200000004) : "To be categorized" Item (200000005) : "To be categorized" Has anyone come across this kind of problem before? Anyone have any ideas what's going on? Thank you, Mikhail Serate Remedy Development Team Information Technologies University of Calgary (403) 210-9308 [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___