Re: Query:Error when creating an Archive Form.

[Rajeev John]

**

Hi Joe,

 

Thank you for your email.

 

After you enable the check box, and save the form , I get the error as mentioned in the email.

 

Also, I am trying the "Copy to Archive and Delete from Source" option for the Helpdesk case.

 

Is there anything that you could suggest.

 

Thanks and Regards

Rajeev.

---

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, October 05, 2006 3:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Query:Error when creating an Archive Form.

**

Rajeev,

 

Have you defined an Archive form and 'Enabled' it by ticking the check box? Maybe I'm asking you the obvious...

 

Secondly, on what operation are you getting this error. There are 3 or 4 options for copying records to the Archive form.. What have you chosen?

 

Cheers
 

Joe D'Souza

Remedy Developer / Consultant,

Shyle Networks

New Jersey.

----- Original Message ----
From: Rajeev John <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 4, 2006 7:11:40 AM
Subject: Query:Error when creating an Archive Form.

**

Hi All,

 

I have a problem with an Archiving operation that I was doing for one of our clients:

 

Environment Details:

ARS 6.3

Helpdesk 6.0

OS Windows Server 2003

MS SQL Server 2000

 

I am posed with a situation where I need to archive around 150k records on the Helpdesk form to another newly created Archive Form.

 

I have been trying to use the OTB Archiving functionality that has been provided in ARS 6.3. However, when I save the form after I compose the archival properties, I get the following error:

Could not create the Archive Form specified. Archive for this form has been disabled. Please check the error log for errors.(Error 8992)

 

The arerror log shows the following entries:

Wed Oct 04 04:46:01 2006  390603 :  : Enter the closure code. (ARERR 41227)
Wed Oct 04 04:46:01 2006  390603 : Required field (without a default) not specified : SHR:ConsolidatedList : Requester Name+ (ARERR 307)
Wed Oct 04 04:46:12 2006  390600 : Cannot specify change access for a view-only group (ARERR 177)
Wed Oct 04 04:46:12 2006     CreateArchiveOnSet():Could not create archive form, disabling archive
Wed Oct 04 04:46:12 2006  390600 : Cannot specify change access for a view-only group : 484 (ARERR 177)

 

SQL Log shows the following entry

<SQL > <TID: 0000002848> <RPC ID: 0000024557> <Queue: Fast      > <Client-RPC: 390620   > <USER: Remedy Application Service    > /* Wed Oct 04 2006 04:51:02.4490 */INSERT INTO T50 (C18026,C18093,C18023,C18020,C18021,C18019,C18024,C18025,C179,C2,C7,C8,C3,C5,C6,C1) VALUES ('javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI','AG000BCD0E9878RSvdQggZXSAw8wQA',NULL,'Mail Box',0,0,'com.remedy.mail.mapi.MAPINative','getStore','ID000BCD0E9878BoQjRQK#r3AAfgIA','Remedy Application Service',0,'Error Information',1159955462,'Remedy Application Service',1159955462,'000000000794785')

 

Can any of you please help with some suggestions which could help me proceed.

 

This error is Only when I try to create an Archive for the Helpdesk form.

 

Thanks in advance

 

Regards

Rajeev

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