1. Web Services
2. Custom API
3. Direct SQL
Check with your Avaya admins adn see what is poosible.
On 10/9/06, Aaron W. Benson <[EMAIL PROTECTED]> wrote:
Hello,
My company is interested in integrating Remedy Help Desk (6.0) with our
Avaya phone system. (We would like tickets pre-populated with the
caller's information as soon as the support call arrives over the ACD.)
Has anyone performed such an integration before? Our assumption is that
it requires a third-party connector. What is a ball-park cost of such
products?
Thanks!
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Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer
www.specificintegration.com
703-376-1249 __20060125_______________________This posting was submitted with HTML in it___
