Thanks a lot for your response.
Regards,
Shweta Dhaneshwar
From: Grooms, Frederick W
Sent: Tue 10/10/2006 6:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Redirect to Login page after logout from Support Console(web)
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From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SHWETA DHANESHWAR (WT01 - TECHNOLOGY INFRASTRUCTURE SERVICES (GS))
Sent: Tuesday, October 10, 2006 2:50 AM
To: arslist@ARSLIST.ORG
Subject: Redirect to Login page after logout from Support Console(web)
**
__20060125_______________________This posting was submitted with HTML in it___
Use the keyword HOMEURL.
From the online help:
$HOMEURL$
The base location of mid tier installation. This keyword will only be expanded on the web client and will return NULL in the user tool.The $HOMEURL$ keyword enables you to use the relative path to the application resources when creating workflow. For example, in the Set Fields action, you can enter the following text for the Set Value for the View Field:$HOMEURL$/Resources/test.htmlThe URL is resolved at the runtime and loads a different file without changing the Set Fields action
You have to call the Logout Servlet or the user will never be presented with the login prompt.
To redirect them to the login page you would use something like the following URL:
$HOMEURL$/arsys/servlet/LogoutServlet?goto=$HOMEURL$/arsys/forms/devsrv-arsapp01/Remedy+Support
Of course only do this if they are logged in thru the web to begin with: ($CLIENT-TYPE$ = 9)
Fred
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SHWETA DHANESHWAR (WT01 - TECHNOLOGY INFRASTRUCTURE SERVICES (GS))
Sent: Tuesday, October 10, 2006 2:50 AM
To: arslist@ARSLIST.ORG
Subject: Redirect to Login page after logout from Support Console(web)
Hi List,
The requirement of one of our client is as follows:
The support person should be redirected to login page after he logs out from the support console.
For implementing this requirement, we can use run process :PERFORM-ACTION-OPEN-URL [<current or new>
]<URL_string>In the URL string, we do not want to hard code the base address...since it might change(shared midtier)
ex:
http://10.203.65.15/arsys/forms/devsrv-arsapp01/Remedy+Support
Please suggest an approach of implementing this requirement. I want to know two things
- How to extract the IP addr from the current session....before user clicks on logout button...capture it somewhere....so that it can be used in the run process(i.e to redirect to login page)
- How to make the base address dynamic.
Regards,
Shweta Dhaneshwar.
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