This sounds very interesting.

I am glad that there are so many people interested in finding a good fix for
the PKI / Smartcard authentication. One thing that I would like to stay away
from is having all the "Requesters" need to have a record in the user table.
(We have around 7000 people that just need Requester access.)

Carolyn 


-----Original Message-----
From: Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552
[mailto:[EMAIL PROTECTED]
Sent: Tuesday, October 10, 2006 10:07
To: arslist@ARSLIST.ORG
Subject: Re: Authenticate an ARS user using a certificate stored on a
smar t card


The redirect is handle by the 401 Errors.  If you are not in the group
hence 401 on the website.  Once redirected you must have CAC and a
reason to register.  Registration info and harvested data is used to
create the AD account.  What I am looking for is a more direct approach
within ARS itself.

Thanks,
Dave
 

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Tuesday, October 10, 2006 10:34
To: arslist@ARSLIST.ORG
Subject: Re: Authenticate an ARS user using a certificate stored on a
smar t card

This is interesting.. sounds a little like the AF Portal..
The problem with AF Portal is the Embedded password into the scripting..
This is a little on the "2 taco's shy of a combination plate" aspect..
But it souds like you are not doing that..
interesting.. is this in JSP ? the redirector and then into remedy..

would like to see that if possible..

MSgt Patrick Zandi, USAF

On 10/10/06, Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552
<[EMAIL PROTECTED]> wrote:
> Hello Carolyn,
>
> What we have done at our activity is to tie the CAC PKI SmartCard to 
> the Active Directory and assign AD users to a Remedy Group.  That 
> group has permissions to the Virtual Website that hosts the Remedy 
> MidTier.  Much like your "Trust" comment below.  Additionally, we 
> redirect any user that attempts to access Remedy MidTier to a 
> registration page that collects their CAC data to create an AD 
> account.  Once their request is approved their AD account is added to 
> the Remedy group.  It is not where we want to be but we have our 
> Remedy MidTier and Production servers on separate AD Domains.
>
> Thank You for your feedback,
> Dave Davis
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Wixson Carolyn L PSNS
> Sent: Friday, October 06, 2006 10:07
> To: arslist@ARSLIST.ORG
> Subject: Re: Authenticate an ARS user using a certificate stored on a 
> smar t card
>
> Hi!
>
> Here is what we plan on doing so far, only on the mid-tier (6.3):
>
> All of our users are authenticated, so we provide a link for 
> Requesters to a JSP page that gets the user name and logs them in with
it.
>
> Once they are in, an Active link runs a process that calls another JSP

> page to get the Windows user name again and compares it to the $USER$.
> (This is to ensure that someone does not work-around the auto-login
> page.) Both of these JSP pages are based from KM-000000010678 "How can

> I use my NT domain name to log me directly into the Mid-Tier without 
> having to be directed to login.jsp?"
>
> There are other Active links that run to ensure that the login meets 
> other criteria as well.
>
> This will work if everyone is authenticated, but as you said, it does 
> not check the certificate.
>
> On the windows client, it is pretty much available to just Customer 
> Support and they login. If a user does access the windows client, 
> there are some Active Links that limit the use, etc.
>
> I am looking at other solutions, but I believe that the above will 
> work for now. We have not moved this to production yet. We have never 
> used the Mid-Tier before, but now that we are going to allow 
> requesters to submit their own tickets, it seems a good way to go.
>
> I hope this helps.
>
> Carolyn Wixson
>
>
>
> -----Original Message-----
> From: Rebecca Hammond [mailto:[EMAIL PROTECTED]
> Sent: Thursday, October 05, 2006 7:46
> To: arslist@ARSLIST.ORG
> Subject: Re: Authenticate an ARS user using a certificate stored on a 
> smart card
>
>
> Nothing, yet.  Based on research, seems that it can't be done - you 
> can set up a "trust" (which our security people get indignant at 
> calling it
> that) - meaning, if you want to "trust" that just because someone got 
> on to a machine with a smart card, you could grab the user name get 
> them into the system that way.  But you can't have the AR Server and 
> the client communicate with certificates.
>
> However, on the mid-tier, we can use certificates, as we'll do all of 
> the authentication work using SiteMinder...
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR 
> NAVSURFWARCENDIV Crane, Code 0552
> Sent: Thursday, October 05, 2006 1:24 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Authenticate an ARS user using a certificate stored on a 
> smart card
>
> Rebecca
>
> Have you been able to integrated ARS authentication with the PKI 
> SmartCard yet?  If so, what tools did you use.
>
> Thanks,
> Dave Davis
> Software Systems Engineer - SAIC
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Rebecca Hammond
> Sent: Wednesday, September 13, 2006 13:39
> To: arslist@ARSLIST.ORG
> Subject: Re: Authenticate an ARS user using a certificate stored on a 
> smart card
>
> Am I the only one who isn't totally confused by the white paper?  I'm 
> just not clear on how I'm supposed to write an Authenticator of my 
> own, that handles PKI or SmartCard technology.
>
> Is it just because with SSO, it pulls the information from your OS?
>
> Does anyone have any samples of what these Authenticators might look 
> like?
>
> Thanks in advance!
>
> -Rebecca Hammond
>
> On Fri, 11 Aug 2006 14:11:45 -0700, Easter, David 
> <[EMAIL PROTECTED]>
> wrote:
>
> >Daniel,
> >
> >  You may want to take a look at the "Integrating BMC Remedy Action 
> >Request System with Single Sign-On (SSO)" white paper that was 
> >updated for AR System 7.00.00.  It also applies to other client-side 
> >login intercept technologies like smart cards or PKI.
> >
> >It is available on http://supportweb.remedy.com in the Documents 
> >section.
> >
> >David J. Easter
> >Sr. Product Manager - BMC Software
> >
> >-----Original Message-----
> >From: Action Request System discussion list(ARSList) 
> >[mailto:[EMAIL PROTECTED] On Behalf Of CONDREA, Daniel
> >Sent: Thursday, August 10, 2006 10:53 PM
> >To: arslist@ARSLIST.ORG
> >Subject: Authenticate an ARS user using a certificate stored on a 
> >smart
>
> >card
> >
> >Hi All,
> >
> >Can anybody suggest a way to authenticate an ARS user using a 
> >certificate stored on a smart card?
> >
> >The end user can not authenticate with a username and a password.
> >He/she can only authenticate using the certificate stored in the
> smartcard.
> >
> >Best regards,
> >Daniel Condrea
> >
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--
Patrick Zandi

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