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Has anyone done this? I am being asked by management about
the possibilities of integrating a new implementation of Microsoft’s CRM
product for our business units with our existing Remedy ITSM apps. I am not
finding any docs or KB entries on Supportweb. Since this is an exploratory
question and since I don’t have any specific requirements and since I
know absolutely nothing about Microsoft CRM, I am hoping some one out there
might have some insight into how Microsoft CRM might integrate with Remedy. I
have the full-blown suite of 6.0 apps on 6.3 ARS server but I believe they will
only be interested in integrating to the Help Desk portion.
Thanks in advance for any help.
Candace DeCou
Applications Support Analyst
Silicon
Valley Bank
Office:
408-654-6358
Email:
[EMAIL PROTECTED]
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