Yes, this is true, and also it is not suggested to have spaces in the group names :)
We use the '-' character in our naming conventions. I did not know about 'leading' issues, just 'trailing' issues, so that is a good tip to remember. You do have issues if you have groups like NA-SJC-HelpDesk NA-SJC-HelpDesk-L2 So our naming convention puts the L2 infront of the group. NA-SJC-L2-HelpDesk and you get no conflict. Thanks-n-advance; HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 408 501 6310 Fax: +1 408 501 2410 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wacholz, Jeanette (Jenni) Sent: Friday, October 13, 2006 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: Helpdesk 6.0 Support Panel displaying groups I am not a member of. We worked through this same issue recently with tech support and the bottom line answer was "no." We tried a lot of different variations on the query even though BMC said it couldn't be done and eventually I had to admit that I couldn't prove them wrong. Fortunately, we only had 3 group names we had to change. You just have to make sure that no complete group name is a part of any other group name. For example, we couldn't have both 'Production Support' and 'IDX Production Support' because the complete name of one is part of the other. Jenni Wacholz 480-445-2517 Remedy Administrator Coventry Health Care -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jack Samson Sent: Friday, October 13, 2006 11:05 AM To: arslist@ARSLIST.ORG Subject: Helpdesk 6.0 Support Panel displaying groups I am not a member of. All, I am using ITSM 6.0 Helpdesk. We have created a lot of groups in the system that are very similar. The Remedy Support Panel is now displaying groups that individuals are not a member of due to the LIKE statements. (This happens when I select the Console View: Group) My question is, is their a way to change the qualification so that we don't have to change all of the group names? The qualification is: ((( 'zTmpKeyword' = "MAINHELPDESK" ) AND ( 'Status Integer' < 4)) OR (( 'zTmpKeyword' = "MAINCHANGE" ) AND ( 'Status Integer' < 6)) OR (( 'zTmpKeyword' = "MAINTASK" ) AND ( 'Status Integer' < 4))) AND (( $zTmpShowAssignedReq$ = 'zTmpKeyword') OR ( $zTmpShowAssignedReq$ = "All" )) AND ((( $ConsoleViewBy$ = "Myself") AND ( 'Assigned To' = $USER$)) OR (( $ConsoleViewBy$ = "Group") AND ( 'Assigned To Group+' != $NULL$ ) AND ($GROUPS$ LIKE (( "%" + 'Assigned To Group+') + "%" ))) OR (( $ConsoleViewBy$ = "Group Unassigned") AND ( 'Assigned To' = $NULL$ )) OR (( $ConsoleViewBy$ = "Date") AND ( 'Requested Completion Date' <= $zTmpDate1$)) OR ( $ConsoleViewBy$ = "Any")) Thanks in advance and thank you all for your support in the past. Regards, Jackson Oracle 9 Solaris ARS 6.3 _________________________________________________________________ Share your special moments by uploading 500 photos per month to Windows Live Spaces http://clk.atdmt.com/MSN/go/msnnkwsp0070000001msn/direct/01/?href=http:/ /www.get.live.com/spaces/features ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org "MMS <firsthealth.com>" made the following annotations. ------------------------------------------------------------------------ ------ This message, including any attachments, is intended solely for the use of the named recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution of this communication(s) is expressly prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy any and all copies of the original message. ======================================================================== ====== ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
