Re: Attachment buttons on web

[David Sanders]

** Hi Rick   That sounds strange,  In addition to what Craig mentioned about the Add button not being allowed in search mode, remember that the action command labels are view specific – you need to set them for each view.  If it’s not either of those, then it sounds like a bug.   Regards…Dave   David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application   tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED]   web http://www.westoverconsulting.co.uk   From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick cook Sent: Tuesday, October 17, 2006 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Attachment buttons on web   I know that's true for all of the buttons except Add.  But even Add isn't showing up.   Weird part is that it's there on some views, but not on others of the same form.   Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Sanders Sent: Tuesday, October 17, 2006 3:42 AM To: arslist@ARSLIST.ORG Subject: Re: Attachment buttons on web ** Hi Rick   I think you’ll find that the attachment field buttons are only visible when the focus is set to an attachment field slot – click on the ‘row’ in the attachment pool and the buttons you defined should then show.  Try using an active link on window open/loaded to set focus to the field and hopefully your buttons will initially be visible.   HTH   David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application   tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED]   web http://www.westoverconsulting.co.uk   From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, October 16, 2006 10:00 PM To: arslist@ARSLIST.ORG Subject: Attachment buttons on web   ** Is there some reason that attachment command buttons would not appear in a web view?  There are values entered in the attachment label fields for the attachment pool, but the buttons don't show up at all.   ARS/MT 7.0 patch 2 AND ARS/MT 6.3 patch 16 (both are having the problem). Win2k3/SQL2k IE 6.0.29 -- Rick Cook Cook Enterprises 253-278-4112 __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___