Re: Remedy Support Site - Fixed?

[Richard Copits]

** It worked for me using my SMTP mail address as the login and my original password. If you have multiple SMTP mail addresses you may have to play with them to find the right one. Looks like it may have to be all caps also...... From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gillman, Chris Sent: Tuesday, October 17, 2006 1:55 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** I can’t get into the site whatsoever…. I’ve tried everything, I can’t even get in touch with the right people at remedy. I’ve tried re-registering everything… nothing lets me in.   This is what I do:   1)       I go to www.supportweb.remedy.com which gets re-directed to: http://www.bmc.com/info_center_support/overview/0,3252,19097_45424060,00.html 2)       In the lower left corner threes a Support Website Login “Support Central Link” = http://www.bmc.com/support/secure_support_home which I click on 3)       At this point I’m re-directed here https://webapps..bmc.com/signon/content/logon.jsp 4)       I type in my E-MAIL address, and my password 5)       I get the following “ERROR:   The User Name/Password combination you entered is not valid. Please try again. If you have forgotten your password, select the Forgot My Password link.” 6)       Then I try clicking the “Forgot my Password Link” on the left side which takes me here https://webapps.bmc.com/sso/faces/resetPassword1.jsp 7)       Doesn’t do anything… just loops back to the same reset password page. 8)       Then I try re-registering by going here https://webapps.bmc.com/sso/faces/regBasic.jsp 9)       I re-enter all my information and click Continue. 10)   I get the following error: This user ID already exists in the system. If you did not previously register with this ID, please select a different user ID. If you have recently registered with this ID, please wait 15 minutes then try logging in again or, use the "Forgot Password" link to retrieve your forgotten password.   I’ve also tried contacting remedy support, 1-925-469-4200, option 3 and then option 6 to speak to mid-tier, I’ve tried the same # with just option 6 for customer care, I’ve tried contacting 1-800-841-2031 which then I was told “Remedy customers need to contact the Remedy Support #”, I’ve tried e-mailing [EMAIL PROTECTED] , [EMAIL PROTECTED] , and [EMAIL PROTECTED]. No one is getting back to me, I’m not getting any answers, and none of the above steps have worked…. What is the deal? Help!   v/r Christopher P. Gillman __20060125_______________________This posting was submitted with HTML in it___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __20060125_______________________This posting was submitted with HTML in it___