Thanks David.
Timothy Button Remedy Systems Consultant [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, October 24, 2006 11:42 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - STILL broken The AR System Development Community direct URL is: http://www.bmc.com/arsystem/dev_community/ Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software,Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Button Sent: Tuesday, October 24, 2006 9:25 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - STILL broken Anyone know where all the wonderful custom apps submitted by the User Community went? I need a widget and I know its there already. Timothy Button Remedy Systems Consultant [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, October 24, 2006 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - STILL broken Is anyone able to view existing tickets? I get the following error: Caught exception :'mHaveVisualCharacteristics' is null or not an object I can see the table field of tickets, but receive this error when attepting to open the details. Axton Grams On 10/24/06, Linda Blomberg <[EMAIL PROTECTED]> wrote: > ** > > > Make sure you have popup blocking turned off. There is a window that > pops up for you to enter the username an password. > > > > Linda Blomberg > > Fermi National Accelerator Laboratory > > [EMAIL PROTECTED] > > > ________________________________ > > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) > Sent: Tuesday, October 24, 2006 9:56 AM > > To: arslist@ARSLIST.ORG > Subject: Re: Remedy Support Site - STILL broken > > To: arslist@ARSLIST.ORG > Subject: Re: Remedy Support Site - STILL broken > > > > > > > Hi All, > > How do you get to the point where you download the patch? > > I am able get to the patch download page, search for a patch, and > click download, but then I get the following popup: > > To access he patches Enter the following username and password: > rpatches Supp0rt89 (ARNOTE 30000) > > I am not sure where to enter that username and password. If I do it > at the initial logon page, I get an error that it is invalid. > > Eric Cleereman > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of McKenzie, James J C-E LCMC > HQISEC/L3 > Sent: Tuesday, October 24, 2006 10:15 AM > To: arslist@ARSLIST.ORG > Subject: Re: Remedy Support Site - STILL broken > > ** > > Axton: > > File breakage. We experience this constantly with Windows downloads > with OpenOffice.org (yes I work on things other than Remedy in my > spare time.) > > For UNIX type operating systems there is curl. I don't know what you > can use to restart downloads for Windows type operating systems. > > We have to remember that not everyone has a DS-3 (15MB) connection to > the Internet at their beck and call. > > James McKenzie > L-3 GSI > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Axton > Sent: Tuesday, October 24, 2006 7:07 AM > To: arslist@ARSLIST.ORG > Subject: Re: Remedy Support Site - STILL broken > > Why? > > Axton Grams > > On 10/24/06, McKenzie, James J C-E LCMC HQISEC/L3 > <[EMAIL PROTECTED]> wrote: > > ** > > > > > > > > Axton: > > > > I hate using HTTP for large file downloads. I understand that FTP > > can be a real problem,, especially if you are sitting behind a firewall. > > > > James McKenzie > > L-3 GSI > > > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Axton > > Sent: Tuesday, October 24, 2006 4:50 AM > > To: arslist@ARSLIST.ORG > > Subject: Re: Remedy Support Site - STILL broken > > > > Since this thread is still alive, I have to say that the new patch > > download method stinks. FTP is a pita to use from where I sit. > > > > Axton Grams > > > > On 10/23/06, James Van Sickle <[EMAIL PROTECTED]> wrote: > > > ** > > > > > > Rick > > > > > > I submitted a ticket about all the issues I am having with the > > > new support website on Friday. I came in to work today to find an > > > email in my Inbox. The support rep who looked at my ticket only > > > stated that he had passed my issues on to management, and opened > > > an internal customer service ticket to deal with the problems I > > > outlined in the email. I am not sure who "management" entails > > > exactly, but have not heard > > anything more on my issues. > > > Good luck. > > > > > > -James > > > ----- Original Message ---- > > > From: Rick cook <[EMAIL PROTECTED]> > > > To: arslist@ARSLIST.ORG > > > Sent: Monday, October 23, 2006 5:23:24 PM > > > Subject: Remedy Support Site - STILL broken > > > > > > ** > > > Still broken, and no word (that I've heard, anyway) from > > > BMC/Remedy on what they're doing about it or an ETA for a fix. > > > I've had tickets open for up to a week now (related to the broken > > > support > > > site) that have not been addressed, and the issues reported are > > > impacting my ability to perform work for my customer. I know I'm > > > not the only one being impacted by this unprecedented incompetence > > > on BMC's part. What makes it worse is the feeling of being ignored. > > > Has anyone even heard anything from a sales rep attempting to > > > placate the masses? I haven't. Any announcement on the Support > > > or front page? Nope. Where's > > the leadership from BMC in all this? > > > Not where they need to be, that's for sure. > > > > > > Someone at BMC/Remedy want to address those issues with this group? > > (Hint: > > > NOW would be a good time). > > > > > > Rick Cook > > > Cook Enterprises > > > 253-278-4112__20060125_______________________This > posting > > was > > > submitted with HTML in it___ > > > > > > > > > __20060125_______________________This posting was > > submitted with HTML > > > in it___ > > > > > > > > > ______________________________________________________________________ > > _________ UNSUBSCRIBE or access ARSlist Archives at > > http://www.wwrug.org > __20060125_______________________This posting was > > submitted with HTML in it___ > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at > http://www.wwrug.org > > __20060125_______________________This posting was submitted with HTML > in it_____20060125_______________________This > posting was submitted with HTML in it___ > __20060125_______________________This posting was submitted with HTML > in it___ ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
