On the plus side, it is now possible for those with multiple support IDs in our profiles to be able to download based on the individual permissions of each rather than only those of the default ID (which, in my case, was NONE). It's nice to know that progress is being made, though that's still no excuse for not resolving these bugs prior to rollout.
Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Derek Berube Sent: Friday, October 27, 2006 7:20 AM To: arslist@ARSLIST.ORG Subject: Re: SupportWeb patch download - ARERR [9084] Tony, I'm encountering the ARERR 9084 error message as well when I am doing exactly what you describe - switching between Firefox (my primary browser) and IE. I only tired IE because when I was attempting to search the knowledge base for an undocumented error message (ARERR 9381) and my browser caught a JavaScript exception (and the search didn't work). <rant> I'm glad to see that Remedy has such tremendous faith in the latest generation of their products (i.e., 7.0). They're probably right. Since the Support Web infrastructure is likely considered to be a mission critical application for their support organization ... they shouldn't be on the bleeding edge. Better let customers brave enough to venture into uncharted territory find the bugs and problems first. Or perhaps just wanted to wait until the .1 release because <sarcasm>no good system administrator would ever install a .0 version of a product into a production environment. I guess I should be thankful that they didn't upgrade from a product that is no longer supported (5.1.2) to a product that is last in the list of supported products (6.0.1)</sarcasm>. </rant> Happy friday everyone! Derek On Oct 25, 2006, at 2:21 PM, Tony Worthington wrote: > Nothing like that here... I think it may have something to do with me > switching back and forth between Firefox and IE -- as this error > occurs over and over throughout the day. > > And I am betting that having a squid proxy server between here and > there isn't helping matters either... > > -tony > > -- > Tony Worthington > [EMAIL PROTECTED] > 262-703-5911 > > > > Robert Page <[EMAIL PROTECTED]> > Sent by: "Action Request System discussion list(ARSList)" > <arslist@ARSLIST.ORG> > 10/25/2006 12:38 PM > Please respond to > arslist@ARSLIST.ORG > > > To > arslist@ARSLIST.ORG > cc > > Subject > Re: SupportWeb patch download - ARERR [9084] > > > > > > > Tony > > I know you got in but did you have a windows mobile device connected > to your PC at the time? I have found this causes issues with our set > up because the windows device gets it own ip address which causes the > user tool and mid tier problems, it is fixed in ars 6.3 patch 18 which > I am currently testing, wonder if the support web site have similar > problems? > > Cheers > > Robert > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington > Sent: 25 October 2006 14:26 > To: arslist@ARSLIST.ORG > Subject: Re: SupportWeb patch download - ARERR [9084] > > > Heh. That worked. Now I get a: > > ARERR [9093] > User is currently connected from another machine > > Do you wish to override? [Yes] > > > Thanks Stephen! > > -- > Tony Worthington > [EMAIL PROTECTED] > 262-703-5911 > > > > "Heider, Stephen" <[EMAIL PROTECTED]> > Sent by: "Action Request System discussion list(ARSList)" > <arslist@ARSLIST.ORG> > 10/25/2006 08:18 AM > Please respond to > arslist@ARSLIST.ORG > > > To > arslist@ARSLIST.ORG > cc > > Subject > Re: SupportWeb patch download - ARERR [9084] > > > > > > > Try changing your password and re-login. > > Stephen > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington > Sent: Wednesday, October 25, 2006 9:17 AM > To: arslist@ARSLIST.ORG > Subject: SupportWeb patch download - ARERR [9084] > > Has anyone received the following error message when trying to > download patches? And figured out a workaround? > > > The following error(s) occurred while trying to process your request: > > ARERR [9084] > User is currently connected from another machine > > *sigh* > > -tony > > -- > Tony Worthington > [EMAIL PROTECTED] > 262-703-5911 > > CONFIDENTIALITY NOTICE: > This is a transmission from Kohl's Department Stores, Inc. > and may contain information which is confidential and proprietary. > If you > are not the addressee, any disclosure, copying or distribution or use > of the contents of this message is expressly prohibited. 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If you have > received this transmission in error, please destroy it and notify us > immediately at 262-703-7000. > > CAUTION: > Internet and e-mail communications are Kohl's property and Kohl's > reserves the right to retrieve and read any message created, sent and > received. > Kohl's reserves the right to monitor messages to or from authorized > Kohl's Associates at any time without any further consent. > > ______________________________________________________________________ > ______ > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > -- > No virus found in this incoming message. > Checked by AVG Free Edition. > Version: 7.0.408 / Virus Database: 268.13.11/496 - Release Date: > 24/10/2006 > > > -- > No virus found in this outgoing message. > Checked by AVG Free Edition. > Version: 7.0.408 / Virus Database: 268.13.11/496 - Release Date: > 24/10/2006 > > > ______________________________________________________________________ > _________ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > CONFIDENTIALITY NOTICE: > This is a transmission from Kohl's Department Stores, Inc. > and may contain information which is confidential and proprietary. > If you are not the addressee, any disclosure, copying or distribution > or use of the contents of this message is expressly prohibited. > If you have received this transmission in error, please destroy it and > notify us immediately at 262-703-7000. > > CAUTION: > Internet and e-mail communications are Kohl's property and Kohl's > reserves the right to retrieve and read any message created, sent and > received. Kohl's reserves the right to monitor messages to or from > authorized Kohl's Associates at any time without any further consent. > > ______________________________________________________________________ > _________ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org Derek Berube <[EMAIL PROTECTED]> Wildstar Technologies, LLC. 1453 Riverview Run Lane Suwanee, Georgia 30024 (678) 229-1475 - Office (678) 229-1476 - FAX (404) 444-5283 - Mobile http://www.wildstartech.com/ AIM Handle: BerubeDB Jabber: [EMAIL PROTECTED] MSN Messenger: [EMAIL PROTECTED] Yahoo! Messenger: derekberube ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
