Hi Cindy,
The setting to 1 minute in the eie.cfg is too frequent. By default it is set to check every 5 minutes. This setting determines how often EIE creates new threads and deletes old ones. I think it is probably falling over from all the created/delete. If you set it to 1440, it will check once a day. It is recommended that you set it to at least 60 minutes. While you are testing, it is simpler to just stop and start the EIE service when you want instant gratification.
---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
[EMAIL PROTECTED]
---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
[EMAIL PROTECTED]
-------- Original Message --------
Subject: EIE 7.0 Issues ("hanging" + API Error)
From: Cindy Sapochetti <[EMAIL PROTECTED]>
Date: Fri, October 27, 2006 9:57 am
To: arslist@ARSLIST.ORG
Listers -
Having issues with EIE 7.0 "hanging" after working for about a week. I
have several active data exchanges which worked until 2 days ago, then just
stopped. Have debugging on, and after restarting EIE service, eiemain.dbg
would just show "Starting to look for changes to data exchange definitions"
and then nothing more. Since this is a dev server, eie.cfg has a
ConfigInterval set to 1 - but it never "continues" to check each minute, it
just seems to hang.
I rebooted the box this a.m. (Windows 2003 server), and got the following
in eiemain.dbg (see below). Two things to note: API error and the fact
that after 9:43, it never cycled again to look for changes.
I tried looking up the API error, no luck.
Does anyone have any ideas? I'm stuck!
Thanks,
Cindy
EIEMain.dbg log:
[08:58:36,10/27/06] - Starting to look for changes to data exchange
definitions
[09:41:16,10/27/06] - Starting to look for changes to data exchange
definitions
[09:41:17,10/27/06] - CreateDataExchangelist: AR API returned error during
ARGetListEntry, Error = 2
[09:41:20,10/27/06] - Failed to retrieve any active data exchange defined
on AR System: scrmdy07
[09:41:20,10/27/06] - Starting threads to manage event driven requests
[09:41:20,10/27/06] - Immediate async thread started.
[09:41:20,10/27/06] - Event Request cleanup thread started.
[09:41:20,10/27/06] - Waiting for 1 minutes to look for changes to data
exchange definitions.
[09:42:33,10/27/06] - Starting to look for changes to data exchange
definitions
[09:42:40,10/27/06] - CreateDataExchangelist: AR API returned error during
ARGetListEntry, Error = 2
[09:42:40,10/27/06] - Failed to retrieve any active data exchange defined
on AR System: scrmdy07
[09:42:40,10/27/06] - Waiting for 1 minutes to look for changes to data
exchange definitions.
[09:43:57,10/27/06] - Starting to look for changes to data exchange
definitions
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