Janet,
If you drop maintenance you can not get any support from BMC. They have no case based support. If you want to upgrade any product, you will have to pay for back support to get the upgrade. Definately not a decision to be taken lightly.
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Kelly Deaver
Director, ITSM Practice
Xinify
[EMAIL PROTECTED]
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Kelly Deaver
Director, ITSM Practice
Xinify
[EMAIL PROTECTED]
-------- Original Message --------
Subject: Remedy Maintenance
From: "Mahan, Janet L [LTD]" <[EMAIL PROTECTED]>
Date: Fri, November 03, 2006 3:13 pm
To: arslist@ARSLIST.ORG
**We are thinking of dropping our Remedy annual maintenance. I cannot find anything on the website about the option of purchasing upgrades, etc… without maintenance. Also, does anyone know if you can call and get support on a case by case basis with a maintenance contract?Janet L. Mahan
Network Systems Management
Systems Admin II
941.766.6199
[EMAIL PROTECTED]
http://www.embarq.com/
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