Hello Brian,
 
How do you embed images into the template. Do they have to be on a web
server from where they are referenced ??? Or a shared directory ??
 
Regards,
Murtuza.

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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, November 15, 2006 1:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR Email HTML Template


** 

Hi,

 

If the template is specific to that email, then you will need to specify it
as part of the filter. If however the template is generic, like a header
format with company log etc, that you want on every email, you can specify
this in the configuration record for outgoing emails. Then you wont need to
amend your filters at all.

 

I hope this makes sense.

 

Brian Bishop

 

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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Siti Hawa Bee SHAIK FARID
Sent: 15 November 2006 02:22
To: arslist@ARSLIST.ORG
Subject: Re: AR Email HTML Template

 

Hi Brian,

 

I did this way later in the evening yesterday and yeah it works. However i
only do it in the filter HPD:HPDNotifyAssignee01

I got many other filters. So must I do the same for the rest of the
notification filters? Call the template in the content as well?

 

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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Tuesday, 14 November, 2006 18:11
To: arslist@ARSLIST.ORG
Subject: Re: AR Email HTML Template

** 

When using templates and specifying fields from the form in the template,
you must ensure you select those fields under the Include Fields option in
the email filter. I find it easier to set this to all then you don't have to
keep going back to it if you add another field to the template.

 

Brian Bishop

 

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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Siti Hawa Bee SHAIK FARID
Sent: 14 November 2006 05:41
To: arslist@ARSLIST.ORG
Subject: Re: AR Email HTML Template

 

Hi Caissie,

 

I'm having the same issue as well so I did try your html template. However,
I'm having problem displaying the field in the template. I had included the
template in the template form, n the email footer template. I had restarted
the email engine and simulate a case but the fields were not reflected.  Is
there anything that I had miss out? :-( 

Can I send you a separate email on the screen shot? 

 

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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Monday, November 13, 2006 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR Email HTML Template

 

I'm willing to share.

Have fun.

 

Dan Caissie

Remedy Administrator / Developer

United Natural Foods, Inc

260 Lake rd

Dayville, CT 06241

(860) 779-2800

Ext: 32380

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