Copy To New on the Remedy Mid TierOne thing you want to keep in mind while you are doing this... DO NOT copy the instanceID (any GUID) values as part of your open window action, that will mess things up completely. Also, a word of caution, a large number of the temporary fields are probably not necessary, and maybe be valid on the source form but not on the target form, so this will be an iterative task for you to come up with the appropriate set of fields to be copied. HTH -- Shyam ----- Original Message ----- From: Lammey, Peter A. Newsgroups: gmane.comp.crm.arsystem.general Sent: Friday, November 17, 2006 7:11 AM Subject: Copy To New on the Remedy Mid Tier
** Some of our Remedy users is looking to take advantage of the Copy To New functionality that is available on the Remedy User client but is not available on the web. Remedy BMC confirmed that there is no option or setting to turn this function on for the Mid Tier (yet they always tell us that the web should have the same functionality as the local client). My only option seems to be to add a Open Window To Submit Mode (in Current Window) and to set EVERY field on the form. I should also mention that this is something my users want on CHG:Change and HPD:Help Desk (we have ITSM 5.6 currently). Anyone have a better idea on how to code this for the web? We are on ARS 6.3 Patch 16. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
