Do anyone has a sample workflow of triggering a button in HPD:Helpdesk to provide report in a form format(crystal report) on that particular case? The sample report that I see in SHR:Reporting list down all the record of cases based on the qualification.
I just want to go into the case ID and click a button and a report will come out on the information from that Case ID itself, with the Requester's information, worklog, solution description, Group assignment date created and date assigned. Is there any sample on how to achieve this? Best Regards, Siti Hawa Bee |||| UOB Group, TSD - IT Helpdesk *: <<<<mailto: [EMAIL PROTECTED] <mailto: [EMAIL PROTECTED]> >>>> My Favourite Quote " No person can be a great leader unless he takes genuine joy in successes of those under him" - W A Nance United Overseas Bank Limited Singapore Company Reg No. 193500026Z Privileged/Confidential information may be contained in this communication (which includes any attachment). If you are not an intended recipient, you must not use, copy, disclose, distribute or retain this communication or any part of it. Instead, please delete all copies of this communication from your computer system and notify the sender immediately by reply email. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
