** Is he getting assigned a floating license? You could have run out of floating licenses on the server..
Thanks, Sean -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anoop Sasidharan Sent: Monday, November 27, 2006 11:22 AM To: arslist@ARSLIST.ORG Subject: Wierd Problem Listers, I am facing a problem with one of the user. He connects to 2 Remedy server, thru one server he connects to the asset application and through the other he connects to the Helpdesk application. While Logging in he checks both the server. When he tries to reassign helpdesk tickets, he gets the error message saying that he doesn't have permission to reassign the tickets, However he has app-management permissions. I have checked with another user who has similar permission as this user and it works fine for him. I tried reinstalling Remedy user on his machine and it worked for few days before the problem started again.I have also tried to readd his account, but that too doesn't work. Any suggestions? Thanks Anoop _____ Search from any Web page with powerful protection. Get the FREE Windows Live Toolbar Today! Try it now! <http://toolbar.live.com/?mkt=en-in> __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
